Customer Service Information Systems

Rachna Sarmalkar

Jersey City, NJ *****

******.*********@*****.*** 917-***-**** www.linkedin.com/in/rachna-sarmalkar-a094a184

EDUCATION

Pace University, Seidenberg School of Computer Science and Information Systems GPA-3.63 New York, NY

Masters of Science in Information System Concentration: Database Management and Technology, Data Analysis June 2018

Vidyalankar Institute of Technology (VIT) Mumbai, India

Bachelors of Engineering in Electronics First Class June 2015

RELEVANT COURSEWORK

Database Design and development of Web Information Systems Project and Change Management Information Security/Controls Big Data and Information Systems Data Warehouse, Mining and Visualization Information Systems Design and Development Database Management Systems Web and Internet Security Data Analysis for Decision Making

TECHNICAL SKILLS

Proficient Programming Languages: R, MySQL, JAVA

Hardware Skills: PCB designing, designing based on Microprocessors (8085, 8086 and ARM) and Microcontroller (8051 and PIC18F) systems, Analog and Digital System Designing.

Tools: Microsoft Excel, Microsoft Visio, Microsoft Office, Proteus, LabVIEW, NGspice, MPLAB, Hadoop, R-Studio, Eagle, AutoCAD, Cloud9

Web Development Skills: HTML, PHP, Apache, SQL, CSS

Soft skills: Time Management, Adaptability, Problem Solving, Creativity, Critical Thinking

ACADEMIC PROJECTS

2014 Indian General Elections (Team Lead) May 2017

Analyzed the 2014 Indian General Election data by using R to predict the winning candidates of the 2019 Indian elections

Analysis and Designing for “Stamp-r-us” May 2017

Designed and documented the layout for a company that buys and sells stamps to customers

Created wireframes and layout models using Microsoft Visio

Online Bus Reservation Systems (Team Lead) Dec 2016

Developed an online bus reservation system using PHP and MySQL to automate ticket purchasing through an easy online bus booking system

Automatic Paint Mixing Robot (Final Year B.E. Project) May 2015

Developed a machine robot that could automatically detect an input color through a color sensor and produce the detected color by adding the proportionate quantities of primary colors of subtractive mixing using embedded system programming.

Created robot to produce specific colored dyes for textile industries

WORK EXPERIENCE

Seidenberg School of Computer Science and Information Systems, Pace University New York, NY

Student Assistant (Office of the Dean) September 2017 - Present

Manage Outlook calendar for three academic advisors by effectively scheduling 30 student weekly for advisement appointments

Provide students with excellent customer service by answering student questions regarding course selection

Collaborate with faculty to develop PowerPoint presentations for course

VOLUNTEER EXPERIENCE

Aseema Foundation (NGO that supports underprivileged children), Volunteer

Bandra Festival ’08 Art Competition, Participant/Volunteer

AFFILIATIONS

Institute of Electrical and Electronics Engineers (IEEE), Member

Project Management Institute (PMI), Member

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