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Customer Service Manager

Houston, Texas, United States
January 20, 2018

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Rita M Martinez

*** ********* ****

Apt ****

Katy, TX 77450 US

Mobile: 832-***-****


Work Experience:

TXARNG, A Co 449th ASB

A Co 449th ASB

Camp Buehring, AE 09330 United States

04/2017 - 12/2017

Hours per week: 48

Air Support Liason

Duties, Accomplishments and Related Skills:

Managed three to four soldiers every other day as a second manager in command of office.

Determine and implement necessary safety and security precautions for handling and storing HAZMAT materials, special cargo and baggage in accordance with Air & Transport policies and regulations.

Interface with liaison officers to coordinate, monitor, and control movement of personnel and cargo; assist with change of flights when cancellation occurs.

Select, assemble, palletize, load and unload military aircrafts utilizing proper equipment such as 5K and 10K forklifts.

On a daily basis, provide direct oversight of all rotary flight operations with little to no supervision.

Supervised the maintenance of office equipment, including classified computers, secret computers, fax mechines etc.

Responsible for the facilities day-to-day operations.

Exercise independent judgement and make critical on-the-spot decisions providing alternatives to ensure mission success in movement of cargo and passengers.

Conduct walk thru and inspections ensuring requirements have been met for movement of all in and outbound cargo by reviewing and validating required documents, packing, labeling and marking requirements to include, Transportation Control and Movement Document (TCMD), DD1384; and the Military Shipment Label, DD1387.

Perform a wide range of administrative, office support and coordination activities by preparing, reviewing and maintaining air movement records, documents, and reports to facilitate efficiency of operations.

Unloads, unpacks, visually inspects, counts, segregates, pelletizes, and stores incoming supplies and equipment.

Maintained secret clearance

Supervisor: SGT Tiburcio 337-***-****)

Okay to contact this Supervisor: Yes

Texas National Guard

8502 Airport Rd

Temple, TX 76502 United States

10/2015 - 03/2017

Hours per week: 40

Automated Logistical Specialist

Duties, Accomplishments and Related Skills:

Provided our clients with the highest levels of customer service; maintain constant client and carrier communications, solutions based can do attitudes and consummate professionalism throughout the transportation lifecycle.

Identified and prioritized clients logistics needs, partner with warehouse operations and logistics team to communicate recommendations to management in order to achieve a holistic, efficient and effective end to end product distribution model.

Followed existing processes and procedures to ensure daily execution of transportation policies, operating standards, and service level agreements.

Assisted in the development and support the use of key performance indicators (KPIs), metrics and periodic reporting to help drive execution and process uniformity and compliance across all regions and with all clients and transportation providers.

Adhered to existing logistics processes and apply both industry and organizational best practices.

The Children’s Place

200 SW C Ave

Lawton, OK 73501 United States

06/2009 - 09/2010

Hours per week: 40

Sales Associates

Duties, Accomplishments and Related Skills:

Greet customers and determine their wants and needs

Answer queries from customers

Report problems and discrepancies to the supervisor

Give guidance and advice to customers on product selection.

Balance cash registers with receipts

Resolved customer complaints

US Army Reserves

900 NW Cache Rd

Lawton, OK 73507 United States

07/2008 - 04/2009

Hours per week: 48

Matrial Handler

Duties, Accomplishments and Related Skills:

Loads and unloads materials.

Prepares shipping and inventory documents with required data for manual or automated inventory systems. Loads and unloads shipments from trucks, rail cars, and other material conveyances using fork lifts, manual and mechanized pallet jacks, side loaders, and/or stacker cranes. May operate warehouse

tractors, fork lifts, tugs and trucks, and other general purpose vehicles and perform routine operator maintenance.

May maintain property book and hand receipts.

Performs other duties as assigned.

United States Army

26th QMS CO

HANAU, AE 09165 United States

02/2002 - 07/2004

Hours per week: 48

Warehouse Logistics Specialist

Duties, Accomplishments and Related Skills:

Process requests and turn-in documents at direct support level through warehousing section.

Establish and maintains stock records and other documents such as inventory, material control, accounting and supply reports.

Prepare, annotates and distributes shipping documents.

Work with the managers and staff toward the standardization of products and material process.

Evaluate supply and equipment replacements and all new items (considering quality, availability and costs)

Perform prescribed load list and shop stock list duties in manual and automated supply applications


Texas A&M University Central Texas Killeen, TX United States

Bachelor's Degree 06/2015

Major: Psychology

Cameron University Lawton, OK United States

Associate's Degree 06/2010

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