Customer Service Medical

pg. *

Moez Bhimani

403-***-**** ****.*******@*****.***

Pharmacy Assistant / Customer Service Representative A Bachelors of Pharmacy graduate with over 6 years of international pharmaceutical sales and Canadian customer service experience. Interested in obtaining a Pharmacy Assistant position, where I can leverage my existing knowledge and abilities as well as continuously work hard to upgrade my skills in order to provide reliable to service to customers. KEY HIGHLIGHTS

Assisting with Over the Counter

(OTC) Operations

Excellent Communication and

Time Management Skills

A Detailed–Oriented, Team Player

Assessing and Prioritizing

Prescriptions

Dispensing and Refilling

Medications

Data Entry and Price Checks

Proactively maintaining stock

and inventory levels

Organizing and appropriately

labelling dispensary

Ordering drugs and supplies

TECHNICAL SKILLS

Proficient at using appropriate tools for selecting, counting, measuring and preparing pharmaceutical products as well as filling prescriptions

Hands-on experience with recommending generic brands to customers, explaining side effects, writing up returns, disposing of expired medications as well as dealing with 3rd party insurance providers

Skillful at utilizing Microsoft Word, Excel, Outlook, PowerPoint as well as internet essentials RELATED WORK EXPERIENCE

Pharmacy /Medical Representative Nov 2013 – Mar 2014 Serco Global Services – Mumbai, India

● Arranged appointments with doctors and specialists

● Made presentations on medications and their side effects to doctors, practice staff, nurses in GP surgeries, hospital doctors and pharmacists in the retail sector

● Managed budgets for catering, outside speakers, conferences and hospitality

● Maintained and built positive working relationships with medical staff and supporting administrative staff

● Kept detailed and updated records of all contacts and leads

● Monitored competitor activity and newly launched products

● Developed strategies to increase opportunities for future leads in the medical and healthcare sector Pharmacy Trainee / Business Officer Aug 2010 – Sep 2011 Zuventus Healthcare Ltd. – Mumbai, India

● Provided a key link between medical and pharmaceutical companies and healthcare professionals

● Promoted company’s products, which included medicines, prescription drugs and medical equipment to a variety of customers including general practices, primary care trusts, hospitals and pharmacies

● Worked strategically to increase the awareness and use of company pharmaceutical and medical products Moez Bhimani

403-***-****; ****.*******@*****.***

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PRACTICAL TRAINING / INTERNSHIP EXPERIENCE

Pharmacy Intern Nov 2008

Gripil Pharmaceuticals – India

Underwent comprehensive training in the External Preparations, Quality Control and Quality Assurance Departments

Assisted with the preparation of world-class, high quality pharmaceutical products at competitive rates

OTHER EXPERIENCE

Take-out Crew Supervisor (Part-time) Apr 2015 – Present Swiss Chalet – Calgary, AB

● Helping kitchen staff to complete orders and maintain stock levels

● Assuring compliance with food health and safety requirements

● Operating cash registers and ensuring efficient processing take-out and drive through orders

● Responsible for scheduling staff, dealing with customer queries and complaints, maintaining inventory counts/waste logs, making deposits and preparing reports Food Counter Attendant (Part-time) Jun 2015 – Jul 2017 A&W – Calgary, AB

● Provided friendly, reliable and efficient customer service

● Handled dine in, take out and drive through

● Responsible for taking and filling food orders and processing transactions

● Maintained cleanliness of the restaurant

Senior Customer Service Executive

Serco Global Services – Mumbai, India Apr 2014 – Jan 2015 Intelenet Global Services – Mumbai, India Nov 2011 – Oct 2013

● Attended to customer calls for Barclays (U.K.) online and handled mobile banking customers

● Performed troubleshooting responsibilities to help customers use banking channels to set up payments, standing orders manage statements; apply for a loan and or overdraft

● Exceeded expectations in meeting key role objectives like customer satisfaction, average handling time, after call time, first call resolution and total problem resolution

● Personalized conversations by building rapport to create a positive customer experience

● Used various strategies to provide customized solutions in order to enhance customer loyalty and satisfaction EDUCATION

Bachelors of Pharmacy Aug 2006 – Aug 2010

University of Pune – India

Moez Bhimani

403-***-****; ****.*******@*****.***

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Achievement: Specialized in projects to review the evaluation of antimicrobial activity of the rhizomes of the plant Drynaria Quercifolia and discovered that the mehanolic extract showed potent antimicrobial activity against a variety of pathogenic bacteria.

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