Customer Service Sales
Resume:
KEITH BARE
Tacoma, WA *****
**********@*****.***
Pre and Post Sales Technical Professional
Systems Engineer • Corporate IT Manager • Technical Sales Support
Program Development • Project Management
Partnership Building • Customer Satisfaction • Results Driven • Team Leader
25+ years’ experience in assisting sales professionals tailor solutions to meet the needs of our Customers, taking the mystery out of technical specifications and finding ways to improve productivity with our products and services are the most fulfilling parts of my career. Develop strong internal and external partnerships. This candidate is a high energy, customer driven, goal-oriented team player. Strong focus, experience and track record to lead, problem solve and achieve results.
AREAS OF EXPERTISE:
Technology expertise
Technology problem solving aptitude
Skilled customer service leader/technician
PROFESSIONAL EXPERIENCE:
KYOCERA/WITT COMPANY 2004 to 2016
A Global Office Product and Network Technologies Company
Corporate IT Manager/Technical Sales Support
Pre-Sales support, assisting in configuration of multifunction network devices, enabler software, and electronic document management products.
Responsibilities included intelligent forms creation, PDF workflow analysis and document management assessments.
Post-Sales support and Corporate helpdesk, WAN/LAN support and operations.
First Employee to sell and implement of Print audit 6 in company history
IKON Office Solutions 1989 - 2003
A Global Office Product and Network Technologies Company
Systems Engineer
Pre-Sales support, assisting in configuration of multifunction network devices, enabler software, and electronic document management products.
Responsibilities included intelligent forms creation, PDF workflow analysis and document management assessments.
Winner of multiple Customer Hero service awards.
TRAINING/EDUCATION AND DEVELOPMENT:
MCSE Courses: Networking Essentials, Administering Microsoft Windows NT 4.0, Supporting Microsoft Windows NT 4.0 Core Technologies, Internetworking with Microsoft TCP/IP on Microsoft Windows NT 4.0
National Radio Institute Washington D.C.
Local Area Network Specialist
ITT Technical Institute Seattle, WA
Associate of Applied Science Electronic Engineering Technology
USAF Electronic Technical School Keesler AFB/Ground Radio Operator
PADI Advanced Open Water SCUBA Instructor
CERTIFICATIONS: ORGANIZATION COURSE
Canon USA Associate Technical Specialist Award
Canon USA GP Series Connectivity Course
Management Graphics Certified EDOX Engineer
Ecopy Ecopy Certified Engineer
IKON Customer Service Foundation
Ricoh Corp Global Scan
IKON University PlanetPress Suite
IKON University ICSA 2 Production (IKON Certified System analyst)
IKON University Core 1 Sales Training
IKON University Production Solutions Training
Objectif Lune PlanetPress Suite
IKON University ICSA 1 Office
KyocerMita Prescribe Forms
KyocerMita KYOCapture
KyocerMita Print Scan Utilities
CompTIA CDIA+
CompTIA Network+
LMI Managed Print Consultant
COMPUTER SKILLS: Proficient with MS Windows, MS Word, MS Excel, PowerPoint. Extensive knowledge of PC operations and architecture, video and voice conferencing, bridging and web collaboration.
- REFERENCES AVAILABLE ON REQUEST-
Contact this candidate