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Technical Support Desktop

Chennai, Tamil Nadu, India
January 22, 2018

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Communication Address

*/**, ******* *****,


Chennai-600 063.

Tamil Nadu.

Permanent Address

S/O P.Rajendran,

Pudhu adhandar kollai,



Cuddalore Dist – 606 104.


Personal Information

Date Of Birth 26.06.1988

Age 27

Sex Male

Nationality Indian

Marital Status Single

Father Name P.Rajendran

Languages Tamil, English


Passport Details

Passport No H1064202


Date of expiry 09/11/2018

Career Objective

To pursue a professionally satisfying growth and challenging career. Seeking a quality environment where my knowledge can be shared and enriched for the growth of the organization and self.

Work Experience (4 Years)

Period : Jan 2013 – Present

Company Name : Accel Front Line Limited.

Designation : Desktop Support Engineer.

Field of Work : Computer hardware and networking.

Academic Profile

B.E. Computer Science and Engineering in 2010

65 %

Trichy Engineering College, Trichy.

Tamil Nadu

XII State Board in 2006

66 %

Beschi Hr.Sec.School, Ulundurpet,

Tamil Nadu

X State Board in 2004

77.8 %

Beschi Hr.Sec.School,Ulundurpet,

Tamil Nadu

Professional Training

Trained on RHCSA&RHCE from sansbound, chennai.

Trained on MCSE from sansbound, chennai .

Trained on CCNA.

Technical Skills


Virtualization(Hyper-V, VMware, Virtual box).

Storage technologies (iSCSI, NAS Box).

Types of HDD(Basic,Dynamic).

Booting(Boot loaders,BCD,NToskrnl).

OS installation – Windows client os(XP,VISTA,WIN 7,8,8.1,10), Windows server(2000,2003,2008,2008R2,2012,2012R2) and Linux(RED HAT,UBUNTU,CENTOS).

Packet structure.

Firewalls and antivirus.

Workgroup and Domain(SAM,NTDS).

Active Directory Domain Services(ADDS).

DNS Name Resolution.

DHCP servers.

AD Trusts and FSMO roles.

AD Backup and restore.

AD File servers.

Remote Desktop Service.

Group Policy Object.

Windows Deployment Service.

Windows Server Update Service.

Server core maintenance .


Installing, configuring and management of linux server.

Administration of Apache, Samba, DNS,LDAP,NFS,FTP.

Knowledge in commend line utilities, ACL, Firewall, Booting process.

Package management using RPM and YUM.

Remote system support using SSH, Password-less login. Networking Skills

Basic Networking, peer to peer, Map drive, Data sharing.

TCP/IP Configuration, Smooth running internet, Maintenance.

Networking in Domain environment, & troubleshooting.

Hardware Installation, Maintenance & trouble shooting.

Cabling, patching, cramping and LAN troubleshooting. Job responsibility

Main Technical Support Functions:

Provided technical support, including identifying problem incidents with their subsequent resolutions.

Assisted company personnel with desktop operation, including both hardware and software – Provided employee training and instructions (through presentations) regarding basic operation of software and hardware, technical support and quality standards.

Supervised and performed installation of new IT network equipment and system software.

Administered creation of IT accounts and computer systems and offered support.

Updated management on a regular basis through reports and presentations and via email,. Maintenance & Testing Activities:

Maintained company peripheral network devices regularly, including printers and scanners.

Tested the IT networking systems, monitored the performance of network servers and maintained firm’s computer systems.

Ensured functionality of desktop systems throughout departments through frequent evaluations and routine maintenance.

Planned and executed routine repairs and system upgrades.

Made use of helpdesk systems to prioritize work-load and update queries and calls.

Documented and maintained supply of all required inventory. Declaration

I hereby declare that the information furnished above is true to the best of my knowledge and belief. Place :


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