Customer Service Sales Representative
Resume:
LATOYA THOMPSON
Fresno, CA **706
Cell: 559-***-****
Email: **********@*****.***
OBJECTIVE
To secure a position that will be challenging and where my hardworking abilities can contribute to the growth of the organization.
HIGHLIGHTS OF QUALIFICATIONS
Extremely well organized, can be counted on to set and meet personal and group goals.
Diplomatic and flexible; functions effectively with a wide range of personalities.
Highly reliable self-starter works well independently with minimal supervision.
Self motivated and dependable, productive in a fast-paced environment under pressure.
APPLICABLE SKILLS
Type 45 wpm Customer Service Microsoft Word
Office Skills Filing Multi-phone lines
Cashiering 10 Key Shipping
SUMMARY OF EXPERIENCE
Determine shipping method for packages or luggage, using knowledge of shipping procedures, routes, and rates.
Planned routes and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
Made and confirmed reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
Prepared customer invoices and accept payments. Handled cash register using different payments such as credit and debit cards as well as Western Union procedures.
Maintained clean and orderly checkout area, kept all merchandise stocked available for customers needs.
Greeted all customers; as they entered the store.
Prepared daily food items, and cook simple foods and beverages, such as sandwiches, salads, chicken and mashed potatoes using proper safety precautions and sanitary measures.
Answered customers’ questions about products, prices, availability, and credit terms.
Advertized a variety of phones and other items to customers, explaining what features each one had, to find the best phone that meets the customers’ needs.
Activated, and programmed the phones that the customers’ decided to purchase.
Input customers’ information on computer to update their accounts.
EMPLOYMENT HISTORY
Ticket Agent Greyhound Bus Lines Fresno, CA
Cashier/Greeter Wal-Mart Fresno, CA
Cashier/Food Prep KFC Pinedale, CA
Sales Representative Cricket Phone Company Fresno, CA
EDUCATION
McLane High School Diploma Fresno, CA
Fresno City College 1Year Completed Fresno, CA
Heald College Attending Fresno, CA
REFERENCES: Available Upon Request
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