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Technical Support Engineer

Los Angeles, California, United States
January 22, 2018

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Dung Pham

***** ********* ******

Reseda, CA. ***35 – Phone: (818) ***-**** –


Automated Test Systems Quality Methodologies QA Team Leadership

Senior software QA tester with full system development lifecycle experience, including designing, developing and implementing test plans, test cases and test processes fueling swift corrective actions, significant cost savings and fault-free audits.

Hands-on technology professional accustomed to working in complex, project-based environments. Multifaceted experience in QA software testing, software development and user-acceptance testing.

Backed by strong credentials including a SQL certification; advanced command of various testing suites, agile methodologies and monitoring tools; and cross-platform skills in Windows, and Unix.

Skills Summary

SQA Testing & Methodologies

Test Plans, Cases & Processes

Functional Requirements

Scripting & Documentation

Regression & Negative Testing

UI & Compatibility Testing

Data Interface & Migration Testing

Performance/Load/Stress Testing

Testing Automation

Defect/Bug Tracking

Test Strategies & Coverages

QA & QC Standards


-Agfa Inc, CA. 91320

Senior Quality Assurance Test Engineer, Technical Support for Newspaper Workflow 2010 – 2017

Quality Test and Developing Test plan newspapers workflows for Agfa (Arkitex-Courier, Arkitex-Director, Arkitex-Vantage, Arkitex-Analyst, Arkitex-Portal, and Arkitex-Production)

Provide Technical Support for Field Engineer on Agfa newspapers products in Europe, South America, and Asia.

Serve as a key member of software development team as the lead QA tester on development projects for newspapers. Supervise a two-member software QA testing team in developing and implementing quality-assurance and quality-control methodologies to ensure compliance with QA standards, and customer specifications.

Created and executed automated software test plans, cases and scripts to uncover, identify and document software problems and their causes. Transitioned software development efforts to a test-driven development process, which brought QA testing in on the front-end of the development cycle for gains in code quality, software functionality and programmer productivity.

Serve as lead QA tester, overseeing quality assurance testing and teams for client software and systems development projects. Performed system, unit, performance, load, regression, stress and data interface testing. Provided client developer teams with detailed reports on quality metrics, identified bugs/flaws and recommended fixes on customers’ site. Accelerated average QA testing turn-around time by 25% or more, allowing company to accept more testing projects without increasing staff.

Implemented automated testing tools and programs addressing areas including database impacts, software scenarios, regression testing, negative testing, error/bug retests and usability. Documented software defects using bug tracking system and reported defects involving program functionality, output, online screen and content to software developers.

-Autologic Information International, Inc, CA. 91320

Quality Assurance Test Engineer 1994 – 2001

Test and Developing Test plan newspapers workflows system (APS-COM, OMAN)

Senior System Integrate Technician 1992 – 1994

Troubleshooting system laser printer for newspaper (APS-Micro5, APS-3850).

Developing Test plan for laser printer.

Senior System Test Technician 1985 – 1992

Test, troubleshooting and repair of all electronic equipment in the quality control and production departments including analytical and measurement equipment in the chemistry laboratory.

-Autologic Incorporation, CA. 91320

Digital & Analog Test Technician 1980 – 1985

Responsible for 6 technicians in PC board test. Assist and train other technicians on bench testing to components levels.

Testing Pertect, Trident drives & related power supplies. Testing of J100 & J500 word processing microcomputers. Testing AC power supplies.

Troubleshooting Digital integrated circuit drawing of Phototypesetting.

Developing Test plan for APS-5 Phototypesetting drawing and other type of equipment in the plant.


5/1977 - Anne Arundel Community College Arnold, MD - Basic Electronics.

5/1978 – Electronic Technical Institute San Diego, CA – System Technician Curriculum.

9/1978 – Electronic Technical Institute San Diego, CA – Computer Systems Technology.

11/1981 – Autologic Incorporation Thousand Oaks, CA – APS- Phototypesetting Technology.

5/1984 – Future Technical Institute Westlake, CA – Z80 Microprocessor Technology course.

2/1991 – Autologic Incorporation Thousand Oaks, CA – Introduction to UNIX course.

5/1993 – Cal State Northridge Northridge, CA – Introduction to PAGEMAKER for the MAC.

3/1995 – Gerber Systems Corporation Wapping, CT – C/42 Gerber Printer Maintenance training.

4/1999 – Microsoft Certified Technical Education Center – System Administration for Microsoft SQL Server 7.0 course.

1/2000 – Microsoft Certified Technical Education Center – Installing and Configuring Microsoft Windows

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