Human Resources Employee Relations
Resume:
Greetings,
I am currently seeking employment outside of Higher Education. My excitement for the possible opportunity to work back in private sector aligns with my vision of enhancing and inspiring personal, professional and team growth through experiences, continued education and strong work ethics. As my resume provides an overview of my experience, my professional background has provided me with a unique skill set that I feel will be beneficial in collaborating, providing support, maintaining effective working relationships, finding solutions and streamlining processes. I recently served as a trusted advisor to colleges where I oversaw classification, employee relations, performance evaluations, promotion & tenure, records management, recruitment, staff development and training, as well as, I would bring six solid years of experience supporting 3PL Management teams at multi-sites.
In addition, I recently served as President for the College and University Professional Association for Human Resources Georgia Chapter (GACUPA-HR), I am a Registered State of Georgia Mediator (GODR) where I was able to provide speedy, efficient, and inexpensive resolution of disputes and prosecutions through the Ogeechee Judicial Circuit. As well as, I am a Certified Affirmative Action Professional (CAAP). I have strong interpersonal communication skills and the ability to learn quickly. I appreciate your consideration and look forward to discussing this opportunity with you.
Sincerely,
Lisa M. Whitaker
********@*****.***
Lisa M. Gillard-Whitaker, CAAP
1774 Glenview Drive Atlanta, Georgia 30331 912-***-**** ********@*****.*** PROFESSIONAL SUMMARY
Highly motivated human resources professional with over twenty years of professional experience in planning, developing, implementing, evaluating and coordinating employees, clients and programs. Over twenty years of recruitment and retention, conflict resolution, employee relations, training and benefits administration. Over fifteen years as an Onsite Extension/ Generalist as the key contact/ partner for Human Resources related matters. Possess broad knowledge of human resources in a variety of sectors including airline, electric utility, logistics and transportation, telecommunication, retail and state regional institution. Proven ability to lead and motivate various levels of constituents. Strong interpersonal communication skills and the ability to learn quickly. Proven experience in employee relations and employment law.
AREAS OF EXPERTISE
ADA Alternative Dispute Resolution Career Developing Diversity EEOC Investigation Employee Counseling
Employee Relations FMLA Mediation
PeopleSoft Program Design and
Implementation
Recruiting/ Retention
Student Employment Training and Development Workers Compensation PROFESSIONAL EXPERIENCE
Georgia State University Atlanta/ Georgia 07/2013 – 12/2017 College HR Officer (College of the Arts)
Oversaw the following areas: promotion & tenure, recruitment, classification, records management, payroll, employee relations, performance evaluations and staff development & training. Provided guidance and consultation to managers/supervisors, faculty and staff on employee relation issues.
• Created and advised departments on internal and external HR policies and procedures and provide necessary updates.
• Served as the ADP administrator for the college and as final reviewer for all personnel actions
(faculty, staff, student assistants, temporary and fee-based).
• Audited, approved, and/or initiated personnel actions ensuring compliance with HR and Affirmative Action policies and procedures.
• Worked with business managers on HR timelines, schedules, and processes.
• Oversaw faculty recruitment including advertising, adherence to Federal/State/University/College affirmative action personnel policies and procedures.
• Assisted hiring officials with classification of new staff positions and reclassification of existing positions.
• Approved all posting job advertisements on GSU Employment Office website
• Ensured all departments adhere to the interviewing policies and procedures prior to submitting interview evaluations forms.
• Trained hiring managers on the use of the applicant tracking process, classification and compensation, hiring processes, performance management and interaction in the workplace.
• Managed the annual staff evaluation process for the college.
• Coordinated staff training session for, with the Office of Employee Relations for performance evaluations.
• Maintained & coordinated the notification process for the pre-, post, and non-tenure track faculty reviews.
• Provided administrative support and direction to Dean and Directors for the faculty promotion and tenure (P&T) process.
• Perform other professional related duties assigned or requested. Division HR Officer (University Library)
Planned, developed, established, implemented, and administered the personnel and human resource management function in accordance with objectives of the department.
• Provided guidance and consultation to managers/supervisors, faculty and staff on employee relation issues.
• Resolved system issues pertaining to HR functional processes.
• Monitored and ensured faculty processes related to annual evaluations, cumulative reviews, administrative reviews, faculty contract renewals, issuance of faculty timelines, and promotion and tenure are timely and conducted according to scheduled timelines and published policies and procedures.
• Handled the full recruitment cycle for the Library faculty, staff, graduate assistants and students
• Ensured current position descriptions are on file for all active positions.
• Monitored personal service budget for staff, faculty and student assistants; coordinating with hiring authorities as needed.
• Created and conducted training and seminars for employees regarding university policies and procedures, hiring processes, performance management and interaction in the workplace.
• Managed the maintenance of departmental personnel, recruitment, classification and general reference files and databases.
Senior Employee Relations Specialist (Central Human Resources) Served as a trusted advisor to top university officials, managers and staff members as it relates to performance management, staff policies, workplace conflict and training.
• Investigated employee complaints (formal and informal) by interviewing witnesses and gathering relevant information to drive satisfactory results.
• Facilitated and managed the (formal and informal) Staff Grievance process.
• Created and communicated HR policies/procedures reflecting updated state and federal laws in the University employee handbook.
• Represented the University in unemployment compensation claims, including Department of Labor
(DOL) hearings and appeals.
• Provided consulting and coaching services to managers regarding performance management, disciplinary actions, involuntary terminations, and staff policy clarification.
• Collaborated with other HR units to ensure compliance with ADA, EEO, FLSA, FMLA and USSERA requirements.
• Created and conducted managerial training and seminars for employees regarding university policies, performance evaluations, compliance, workplace conduct, and rights and responsibilities. Assisted with recruitment and selection process by reviewing resumes and interviewing candidates, as well as serving as lead recruiter for filling student assistant positions.
• Created and implemented programs to engage and retain employees.
• Supervised the support staff, as well as coordinated schedules. Georgia Southern University Statesboro/ Georgia 12/2009 – 07/2013 Human Resources Consultant
Served as a business partner/resource with Georgia Southern’s academic administrators, managers, faculty, and staff with training, support, PeopleAdmin and direct assistance in handling individual, unit, and college-wide issues regarding human resource management and organizational development and change in finding solutions and streamlining HR processes.
• Advised academic personnel on resources to handle human resources issues/questions in such matters as recruitment, wage and compensation administration, employee relations, learning programs and benefits administration, to provide solutions and meet the department's human resources needs.
• Assisted with PeopleAdmin and ADP processes and procedures.
• Addressed challenges occurring in the department, such as performance management and disciplinary issues.
• Assessed skills and recommend training programs.
• Interpreted GSU policies and procedures as well as the Federal/ State requirements that impact how we do business.
• Educated personnel on the Family and Medical Leave Act (FMLA), American Disability Act
(ADA) and the processes in handling requests.
• Reviewed unit/department plans for reorganization/restructuring, expansion, or reductions in force and advise on potential issues that should be addressed before the plan can be implemented.
• Identified, developed, and facilitated Human Resources learning and developmental training for the HR community as well as campus leaders and their employees through a variety of educational classes, webinars, and human resources learning workshops.
• Served as a Campus Mediator and a Student Organization Advisor. Willstaff Worldwide Savannah/ Georgia 08/2005 -11/2008 On-site Manager (Schneider Logistics, Inc.)
Acted as an on-site extension for the client's HR functions, managed all aspects of client contingent workforce, including business relationship development, recruitment, selection, and management of the contingent employees for eight locations.
• Partnered to improve efficiency of operations to meet overall budget and quality objectives by managing daily activity for contingency staffing on-site at Schneider Logistics.
• Managed employee turnover and retention.
• Performed recruiting activities, including but not limited to, regular classified advertising and networking.
• Regularly met with Regional Managers/ HR/ Facility Managers and Supervisors for making them aware of the availability of skilled employees, planning, productivity, employee issues, incentives, safety meetings, etc.
• Maintained current client, candidate and temporary employee records.
• Oversaw safety program. Investigated and handled Workers Compensation claims.
• Participated in Team Building and Quarterly Business Reviews.
• Performed administrative duties that included weekly payroll and performance reviews.
• Managed eight internal contingency staff, seven locations and up to two hundred and twenty temporary employees.
• Responded to day-to-day requirements for reporting, analysis, compliance, performance management, investigations, recruitment and selection timely and consistently.
• Coached individuals and teams to higher performance.
• Identified opportunities for process improvement, cost reduction, effectiveness, and perceived value.
• Facilitated change management.
• Promoted employee morale through individual relationships and effective two-way communications.
• Contributed to business goals and function as a member of the facility management team. Watkins Motor Line Smyrna/ Georgia 02/2004 - 07/2005 HR Recruiter/ Generalist
Provided a broad range of HR support to a LTL Warehouse Management team by partnering with the terminal to improve efficiency of operation. The responsibilities included a variety of human resources activities to include team member relations, retention, succession planning, team member development, performance management and communication of policies, meeting legal requirements, and ensuring compliance.
• Sourced, recruited and pre-screened all potential candidates hourly and salary, employee relations, retention, organizational policies and compensation/benefits administration.
• Provided leadership and education on company's core values, ethics and compliance.
• Educated and counseled managers on employee relations’ issues to ensure fair treatment of staff and compliance with federal and state employment laws. Saddle Creek Corporation Atlanta/ Georgia 3/2002 - 2/2004 HR Generalist (The Home Depot)
Provided support to a 3PL Management team partnering on-site at The Home Depot DC. Aided in the implementation of all human resources programs and practices, handled employee relation issues, and developed solutions to fulfill employee and company needs, as well as ensured high quality strategic HR deliverables to manage change and support company growth.
• Conducted recruitment effort for all exempt, nonexempt associates and temporary employees; conducted new-employee orientations; wrote and placed advertisements.
• Provided guidance on the interpretation of personnel policies and procedures, counseling, disciplinary action, performance appraisals and exit interviews.
• Ensured weekly payroll processes were accurate and completed in a timely manner.
• Investigated and handled sexual harassment, ADA, EEOC, Workers Compensation and workplace violence concerns.
• Partnered with legal counsel on claims to ensure compliance with federal and state regulations. Managed associate relation, recognition, training International Organization for Standardization
(ISO) and safety programs to ensure a highly motivated workforce supporting business goals and objectives.
• Responded to day-to-day requirements for reporting, analysis, compliance, performance management, investigations, recruitment and selection timely and consistently.
• Encouraged and facilitated organizational development for employees via learning and development initiatives.
• Coached individuals and teams to higher performance.
• Identified opportunities for process improvement, cost reduction, effectiveness, and perceived value. Facilitated change management.
• Promoted employee morale through individual relationships and effective two-way communications. Contributed to business goals and function as a member of the facility management team.
EDUCATION
Knoxville College Knoxville, Tennessee
Bachelor of Arts in Sociology with emphasis on Criminal Justice 05/1993 CERTIFICATIONS AND PROFESSIONAL AFFILIATIONS
02/2017 - Executive Leadership Academy for Women at Georgia State University 02/2017 – Staff Council Executive Board - Community Partnership Chair at Georgia State University 07/2016 – College and University Professional Association for HR – Georgia Chapter – President 07/2015 – College and University Professional Association for HR – Georgia Chapter – President Elect 03/2015 – Certified Affirmative Action Professional (CAAP) 07/2011 – Certified Campus Dispute Mediator (CNCR) 07/2015 – College and University Professional Association for HR – Georgia Chapter – Secretary 04/2011 – Youth Career Camp, Inc. (YCCI) – Executive Vice President 03/2009 – Registered State of Georgia Mediator (GODR) 07/2002 – Human Resources Generalist Certificate
05/2002 – Certified Forklift Trainer
04/2002 – Society for Human Resource Management (SHRM) COMPUTER SKILLS
Access, ADP, Argos, AS400, Banner, Blueprint, BRIO, Ceridian, Empact Case Management, Entellitrak, Harvard Graphics, HRIS, IPORT, Kronos, Matchmaker, Outlook, PeopleAdmin, People Soft, PowerPoint, Project, ProSearch, QuickBooks, Schedule+, Skillsoft, Taleo, Tesseract, Visio, Wang, WinSearch, Word and WordPerfect.
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