Customer Service Representative

Professional Summary

Skills

Work History

ARMA TAYLOR

*** ***** ****, ************, ******* 30134 • Cell: 404-***-**** • ************@*****.*** Customer service professional dedicated to effective team management and customer satisfaction. Microsoft Outlook, Word and Excel

Exceptional telephone etiquette

Exceptional interpersonal communication

Adherence to high customer service

standards

Excellent time management skills

Effective problem solver

Negotiation expert

Skilled trainer

Assistant Rural Carrier, 08/2017

United States Postal Service – Douglasville, GA

Loads packages in the vehicle and delivers packages to customers along the route. Collects monies and receipts for accountable mail; picks up mail from customers' roadside boxes.

Furnishes routine information concerning postal matters to the customer. Returns mail collected, undeliverable mail, and submits monies and receipts to the post office. Unloader/Processor, 07/2017

Walmart Distribution Center – Union City, GA

Apply labels to correct location on freights/pallets/merchandise. Maintain and organize a safe workspace.

Manage freight deliveries.

Provide basic maintenance to receiving equipment such as cleaning, changing labels, and ribbons).

Driver, 06/2016 to 02/2017

Capital City Ambulance – Augusta, GA

Securely transport patients to and from their VA appointments. Maintain records of the trip: arrival times, patient contact times, fuel receipts, and vehicle maintenance reports.

Maintain the interior and exterior appearance and cleanliness of the vehicles. CBRN Specialist, 11/2010 to 11/2016

US Army – Ft. McClellan, AL

Assist in the establishment of CBRN defense measures. Provide training advice and supervision regarding CBRN equipment and operations. Education

Train military and civilian personnel on CBRN response operations. Operate and maintain CBRN detection and decontamination equipment. Seasonal Fulfillment Associate, 02/2016 to 05/2016 Amazon – East Point, GA

Perform production duties such as pick/pack orders, receive/stow product, ensure inventory accuracy, unload/load trucks at or above the rate expected for each task. Continuously met or exceeded department performance goal. Inbound Customer Service Representative, 11/2015 to 12/2015 Alorica – Kennesaw, GA

Respond to request and calls from customers.

Identify and resolve customer needs and concerns.

Follow-up on customer inquiries not immediately resolved. Complete call logs and reports.

Research billing issues and/or misapplied payments. Upsell/Upgrade Customer packages.

Notify Supervisor of any issues.

Customer Service Associate(OSLG/Front End), 02/2014 to 07/2015 Lowe's – Carollton, GA

Build and maintain customer relations.

Assist customers in finding products and make helpful suggestions for their projects. Provide excellent customer service.

Maintain safe and clean environment.

Provide quick and friendly customer.

Maintain knowledge of a wide array of products sold within the store. Bachelor of Science: Pyschology, Current

Georgia Military College - Augusta, GA

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