Information Technology

Elnaz Taromi

Permanent United States Resident

**** * ********* ***., ***# 807B Milwaukee, WI 53233 414-***-****

******.*****@*****.*** www.linkedin.com/in/elnaz-taromi

PROFESSIONAL OBJECTIVE

Experienced computer engineer looking to pursue a role to contribute knowledge, skills and experiences in real life conditions and situations to make and actualize dreams and ideas into desired future.

EDUCATION

Bachelor of Science in Computer- Hardware Azad University - South Branch Tehran, Iran

Oct 2004-Dec 2008

PROFESSIONAL EXPERIENCE

Afranet Co. Datacenter Expert Tehran, Iran May 2012 – October 2017

Windows Administrator

Administrated, deployed and maintained windows services like Active Directory, MS SQL server, DNS server, SharePoint, Monitoring, etc.

Installed and configured monitoring applications like WhatsUp Gold, ManageEngine’s Service Desk Plus, OpManager, Password Manager Pro and etc.

Backup Administrator

Performed backup environment system tuning including monitoring, troubleshooting and optimizing performance.

Installed and configured Backup Exec v2012, 2014 and 15

Maintained and configured Quantum Scalar i500 and HP MSL2024 Tape Library

Webhosting Administration

Installed, managed and upgraded windows webhosting panel like Plesk v9,10,11 and 12

Troubleshot webhosting customers

Mail Service Administrator

Configured, maintained and troubleshot mail service on Smartermail v 10, 11, 14 and 15 and mail service on Axigen v 9 and X.

Web Store Sales Administrator

Configured, maintained and troubleshot online shop application WHMCS v 5 and 6.

ISO Responsible

Ensured all ISO9001 and ISO27001 requirements are performed correctly. Audited internal procedures, diagnosed and reported imperfections of system and procedures and offered improvements.

ITIL Responsible

Analyzed, documented and monitored that ITIL is performed correctly.

Acted as a change expert in change management procedure.

Acted as an incident expert in incident management procedure.

Analyzed and rectified workflows to implement in service request fulfillment procedure.

Training Responsible

Trained new employees of both technical subjects and procedures.

Examined and ensured that new employees are ready to start their duties.

Other Responsibilities

Communicated with external suppliers.

Ensured service documentation, plans and reports are properly done.

Acted as the point of contact of IT department.

Techsupport Expert April 2010 – May 2012

Monitored and troubleshot all delivered services as technical support for Broadband Service, VoIP, Dial up, Webhosting, Colocation and Mail service.

Monitored network traffic, server’s performance, server’s uptime

Analyzed and reported service availability and troubleshot the issues.

SKILLS

Advanced knowledge:

ManageEngine’s Service Desk Plus, OpManager, Password Manager Pro

WhatsUp Gold

Backup Exec v2012, 2014 and 15

Plesk v9,10,11 and 12

SmarterMail v 10, 11, 14

Axigen v 9 and X1

WHMCS v 5 and 6

ITIL V3 Foundation

ISO27001

CERTIFICATIONS

MCITP – Windows Enterprise Administration Cybertech Institute Tehran, Iran 2014

CCNA – Cisco Certified Network Associate Cybertech Institute Tehran, Iran 2011

Network+ – Windows Enterprise Administration Cybertech Institute Tehran, Iran 2010

LANGUAGES

English (Proficient oral and written)

Persian/Farsi (Native speaker)

References

Mr.Mohammad Shams Datacenter Manager. *****@*******.***

Mr.Mohammad Zarifzadeh Datacenter IT infrastructure manager. **********@*******.***

Mr.Mohammadreza Ghalenoei Senior Consultant. *********@*******.***

Appendix

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