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Customer Service Data Entry

Perris, California, United States
January 19, 2018

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Ruth Rodriguez-Sanabria

*** ****** ** ** ******** Perris, Ca 92571



Bilingual; Read, Write, Speak both English & Spanish fluently

Knowledge of Microsoft Office (Word, Outlook, Excel)

Data Entry

Customer Service

Active Learner

Knowledge of Cashier

Experienced in Marketing


Customer Loyalty Representative; Perris, Ca July 2017- Present

Assisting Customers in obtaining personal loans.

Processing personal loan applications.

Disbursing loans, explaining detailed contract.

Accepting and processing payments for personal loans.

Meeting deadlines and goals.

Helped during marketing events, and came up with ideas for marketing.

Explaining receipts every time there has been a payment made.

Working as a team with co-workers on site, and with co-workers in different locations by phone and through e-mail.

Dialer: TCF1;Call Center; Murrieta, Ca March 2016- July 2017

Dealing with highly sensitive & private information.

Outbound Calling, excellent phone etiquate

Locating person on file, running comprehensive & assesment reports using TLO

Reviewing Files

Using Microsoft Outlook to relay information regarding files

Tilt Tray Operator; DMSI: Ross Warehouse; Perris, Ca June 2015- January 2016

Inducting merchandise shown on the computer into Tilt Tray so that they can be packed and shipped out to Ross stores.

Maintain daily work station clean by sweeping and picking up trash.

Interviewer; Heakins Research; Moreno Valley, Ca April 2015- October 2015

Searching for respondents that qualify to take paid surveys.

Interviewing qualified respondents. Manually filling out screeners to qualify respondents for market research surveys.

Data Entry for Surveys done on a desktop computer.

Issue money to respondents whom completed surveys. Search for respondents through database

Bilingual Interviewer

Cashier; Alberto’s Mexican Food; Pico Rivera, CA August 2011- January2012

Receive payment by cash, check, credit cards, or automatic debits.2

Issue receipts, refunds, or change due to customers.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Greet customers entering establishments.

Maintain clean and orderly service area and complete other general cleaning duties, such as mopping floors and emptying trash cans.


2014-2015 Undecided Major; Chaffey College; Rancho Cucamonga, Ca 3.0 GPA

2007-2011 H.S. Diploma Oscar De La Hoya C.H.S.; Los Angeles Ca 2.8 GPA 2007-2011


Lizbeth Ortiz; Manager at Alberto's Mexican Food


Harris Luu; Principal and Mentor at Oscar De La Hoya ACHS


601 s. Figueroia Stb 4th floor

Los Angeles, Ca 90007

Kristina Valdez; manager at Heakin Reasearch


22500 Town Cir #1105

Moreno Valley, Ca 92553

Gabriela Guzman; Supervisor at Oportun


Rio Ranch Oportun Store 412

460 E. 4th st

Perris, Ca 92571

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