Customer Service Data Entry
Resume:
Ruth Rodriguez-Sanabria
*** ****** ** ** ******** Perris, Ca 92571
**************@*****.***
Skills:
Bilingual; Read, Write, Speak both English & Spanish fluently
Knowledge of Microsoft Office (Word, Outlook, Excel)
Data Entry
Customer Service
Active Learner
Knowledge of Cashier
Experienced in Marketing
Experience:
Customer Loyalty Representative; Perris, Ca July 2017- Present
Assisting Customers in obtaining personal loans.
Processing personal loan applications.
Disbursing loans, explaining detailed contract.
Accepting and processing payments for personal loans.
Meeting deadlines and goals.
Helped during marketing events, and came up with ideas for marketing.
Explaining receipts every time there has been a payment made.
Working as a team with co-workers on site, and with co-workers in different locations by phone and through e-mail.
Dialer: TCF1;Call Center; Murrieta, Ca March 2016- July 2017
Dealing with highly sensitive & private information.
Outbound Calling, excellent phone etiquate
Locating person on file, running comprehensive & assesment reports using TLO
Reviewing Files
Using Microsoft Outlook to relay information regarding files
Tilt Tray Operator; DMSI: Ross Warehouse; Perris, Ca June 2015- January 2016
Inducting merchandise shown on the computer into Tilt Tray so that they can be packed and shipped out to Ross stores.
Maintain daily work station clean by sweeping and picking up trash.
Interviewer; Heakins Research; Moreno Valley, Ca April 2015- October 2015
Searching for respondents that qualify to take paid surveys.
Interviewing qualified respondents. Manually filling out screeners to qualify respondents for market research surveys.
Data Entry for Surveys done on a desktop computer.
Issue money to respondents whom completed surveys. Search for respondents through database
Bilingual Interviewer
Cashier; Alberto’s Mexican Food; Pico Rivera, CA August 2011- January2012
Receive payment by cash, check, credit cards, or automatic debits.2
Issue receipts, refunds, or change due to customers.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Greet customers entering establishments.
Maintain clean and orderly service area and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Education:
2014-2015 Undecided Major; Chaffey College; Rancho Cucamonga, Ca 3.0 GPA
2007-2011 H.S. Diploma Oscar De La Hoya C.H.S.; Los Angeles Ca 2.8 GPA 2007-2011
References:
Lizbeth Ortiz; Manager at Alberto's Mexican Food
*.*******@*****.***
Harris Luu; Principal and Mentor at Oscar De La Hoya ACHS
601 s. Figueroia Stb 4th floor
Los Angeles, Ca 90007
****@**********.***
Kristina Valdez; manager at Heakin Reasearch
22500 Town Cir #1105
Moreno Valley, Ca 92553
Gabriela Guzman; Supervisor at Oportun
Rio Ranch Oportun Store 412
460 E. 4th st
Perris, Ca 92571
********.******@*******.***
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