Manager Customer Service
Resume:
Michael D. Knall
Spring, TX 77386
********@*****.***
OBJECTIVE
A position dealing with the automotive field. Such as networking with major clients. Familiar with domestic & import epc software. Experienced in overseeing and monitoring the monthly projections through micro excel, powerpoint. Several years of automotive parts knowledge. Proficient and analytical Parts Research Analyst seeking to become an asset to a company and its customers through efficient parts processes. Expert at being helpful yet firm in all customer relations.
EXPERIENCE
Parts Research Analyst ( Remote Worker)
MOTOR Information System/ DAKO Group, Troy, MI
04/2008 to Present
My duties consist of researching domestic and import part numbers. Creating templates covering fuel and electric vehicles. Responsible for weekly deliveries to AllData. As well monthly deliveries to Reynolds and Reynolds clients. Familiar with all domestic and import software. I'm very fluent in Microsoft Excel, PowerPoint, and 365 portal. I'm able to create and modify artwork using Faststone and Snag its software.
Assistant Store Manager
Advance Auto Parts, Madison Heights, MI
10/2005 to 01/2011
Responsible for cash orders, hiring, and training staff. Scheduling and running daily cycle count. Assisting customers with auto parts and automotive questions. Opening and closing store.
Assistant Manager
RadioShack, Oak Park, MI
06/2005 to 10/2005
Store opening and closing. Writing schedule, cash and store orders. Setting planograms, inventory management, and cycle counts.
Assistant Service Manager
Pep Boys, Farmington, MI
01/2005 to 06/2005
Opening and closing store. Assist customers with automotive repairs for their vehicle. Service shop had eight mechanics, and four service advisors I managed.
Service Advisor
Motor City Ford/Sterling Trucks, Livonia, MI
07/2004 to 01/2005
Assisting customers on the phone and in person with truck repairs. Writing RO's and forming purchased orders. Responsible for DOT inspections. Updating account warranties, and assign repairs to diesel trucks. ADP was the program used, UPS system was used to weigh and send out packages local and international.
Store Manager
AutoZone, Detroit, MI
03/2002 to 08/2003
Responsible for all sales floor operations. Assisted customers with questions about parts and product. Counting cash vault, working the cash register, and maintain inventory cycle count.
Assistant Store Manager
Murray's Auto Parts/'O' Reiley's, Ferndale, MI
02/1996 to 02/2002
Responsible for opening and closing store. Manage stores inventory and writing schedules for employees. Running cash orders, and hiring and training staff.
EDUCATION & TRAINING
Certificate, Pre-Engineering, Focus Hope 01/2004-07/2004, MI, 1 year(s)
Diploma, Business Management, Henry Ford High 06/1992, MI, 4 year(s)
Pending Associate Degree, Associate Arts, Wayne County Community College/, MI, 4 year(s)
CERTIFICATES & LICENSES
Hi-Lo license, Murrays Auto Parts, MI
Engine Certified, Murrays Auto Parts, MI
SUMMARY OF QUALIFICATIONS
I'm qualified to turn brake rotors, drums, and press struts. State certified on engine diagnostic checks. I have a willingness to learn & train others. Learned basic machining & experience with blueprint reading. Good knowledge of Microsoft Word, Excel & PowerPoint.
Engine Diagnostic Specialist, AutoZone, MI
HONORS, AWARDS, PROFESSIONAL ORGANIZATIONS
Police cadet 1990-1991 at Henry Ford High. Volunteer firefighter, painting fire hydrants, and community work.
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