Customer Service Support
Resume:
AKSHAY JOBANPUTRA
Catskill, NY 12414
**********@*****.***
OBJECTIVE
To work in a reputable company and contribute to the profitably while gaining valuable experience.
EDUCATION
Monroe College, Bronx, NY
BBA in Business Management, expected June 2018
EXPERIENCE
Beer World, Catskill, NY September 2015 – Present
Cash Manager
Handle cash and credit transactions in excess of $8,000 on a weekly basis.
Ensure that appropriate levels of inventory for product lines are maintained and ordered.
Deliver superior customer service while working with associates to promote sales.
Set up and close cash registers and prepare deposits.
Train new employee on day to day operations of business.
Obtain payments by cash or credit.
Open and close store, guaranteeing security throughout the shift.
ActionEdge Knowledge Services PVT LTD, Ahmedabad, India July 2014 – May 2015
Senior Researcher
Attained daily, weekly and monthly targets specified by the process.
Performed researches and surveys with the companies as per project requirement.
Adhered to the schedule as prescribed by the TL.
Conveyed the client requirements to the team with regards to the process.
Performed primary and secondary research of companies as per project requirement.
Smycronix Infocorp PVT LTD, Ahmedabad, India July 2013 – January 2014
Customer Support Executive
Attained daily, weekly and monthly targets specified by the process.
Closed calls with customer satisfaction and meeting the client criteria
Adhered to the schedule as prescribed by the TL.
Conveyed the client requirements to the team with regards to the process
Raj Ratan Infosolutions, Ahmedabad, India Nov. 2011 – April 2013
Customer Support Executive
Attained daily, weekly and monthly targets specified by the process.
Adhered to the schedule as prescribed by the TL.
Conveyed the client requirements to the team with regards to the process.
Zest BPO, Ahmedabad, India May 2010 – December 2010
Customer Support Executive
Attained daily, weekly and monthly targets specified by the process.
Adhered to the schedule as prescribed by the TL.
Conveyed the client requirements to the team with regards to the process.
LANGUAGES
English, Gujarati, and Hindi
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