Health Advocate
Resume:
Trinh Nguyen
**** ******** *****, *******, ** 55427
********@**********.***
Website: http://trinhnguyen.ml
Education
Metropolitan State University, St. Paul, Minnesota
Bachelor of Science in Computer and Information Technology
August 2016- Anticipated December 2018
GPA: 3.6
North Hennepin Community College, Brooklyn Park, Minnesota
Associate of Arts in Liberal Art
August 2011 – May 2013
GPA: 3.8
Employment
Benefit Advocate, UnitedHealth Group
January 2017 – Current
Guide and educate customers about the fundamentals and benefits of consumer-driven health care topics.
Assist caller customers’ needs such as benefits, eligibility and claims, financial spending account and correspondence.
Research complex issue across multiple databases.
Assist customers in trouble shooting and navigating myuhc.com and UnitedHealth Group websites.
Manager’s Assistant, Lu’s Sandwich
August 2012 – January 2017
Promptly and efficiently handled customers concern and complaints.
Managed work flow to exceed quality service goals.
Trained new employees on company policies and service level standard.
Oversaw the staffing and scheduling process.
Teacher’s Assistant, Robbinsdale Armstrong High School
September 2012 – June 2015
Assisted in curriculum developing process to meet the needs of all students.
Led after-school tutoring program for struggling students.
Helped students with their scholarship and college applications.
Conducted personal learning with students who need special attention.
Additional Skills
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Expert knowledge of Java and Python
Bilingual (English/Vietnamese)
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