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Health Advocate

Plymouth, Minnesota, United States
January 19, 2018

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Trinh Nguyen


**** ******** *****, *******, ** 55427



Metropolitan State University, St. Paul, Minnesota

Bachelor of Science in Computer and Information Technology

August 2016- Anticipated December 2018

GPA: 3.6

North Hennepin Community College, Brooklyn Park, Minnesota

Associate of Arts in Liberal Art

August 2011 – May 2013

GPA: 3.8


Benefit Advocate, UnitedHealth Group

January 2017 – Current

Guide and educate customers about the fundamentals and benefits of consumer-driven health care topics.

Assist caller customers’ needs such as benefits, eligibility and claims, financial spending account and correspondence.

Research complex issue across multiple databases.

Assist customers in trouble shooting and navigating and UnitedHealth Group websites.

Manager’s Assistant, Lu’s Sandwich

August 2012 – January 2017

Promptly and efficiently handled customers concern and complaints.

Managed work flow to exceed quality service goals.

Trained new employees on company policies and service level standard.

Oversaw the staffing and scheduling process.

Teacher’s Assistant, Robbinsdale Armstrong High School

September 2012 – June 2015

Assisted in curriculum developing process to meet the needs of all students.

Led after-school tutoring program for struggling students.

Helped students with their scholarship and college applications.

Conducted personal learning with students who need special attention.

Additional Skills

Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Expert knowledge of Java and Python

Bilingual (English/Vietnamese)

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