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Human Resources Professional

Gilroy, California, 95020, United States
January 19, 2018

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Yolanda Wright Address: San Jose, California


Human resources professional with talent acquisition, employee relations fortes and passionate about employee development, combined with eleven years background in accounts receivables. Bilingual, hard worker, highly organized who gets motivated by challenges and delivering results.


Dickinson Frozen Foods, Inc. Transition reason: Relocation due to marriage

Human Resources Manager May 2016-May 2017 Oversee a fast paced human resources department for a multi-location (two manufacturing plants, warehouse and offices) food processing in a 24/7 operations. Emergency services provided around the clock. One thousand approximate employees, with four direct staff members.

●Heavy employee relations investigations. Reduced sexual harassment cases considerably by introducing proactive education program.

●Led compensation project to increase retention and position company on market.

●Reduced company temporary employees and assist to lower medical insurance premiums.

●Ramped recruitment of exempt and nonexempt employees in a multicultural environment.

●Developed and gain senior management approval to introduce their first training center.

●Partnered with Safety Manager for safety education, reasonable accommodations, incidents investigations and others.

●Counsel best practices and partnered with management, in order to align business objectives.

Savard Labor & Marine Personnel, Inc. Transition reason: Company downsized

Bilingual Staffing Specialist May 2015-January 2016 Staffing agency recruiter, continuously filled tight job order deadlines while multi-tasking the other needs of the branch such as training of new staffing specialist, interview translations, answering phones, payroll inquiries and customer service.

●Full cycle staffing: Online ad postings and candidate searches, assist with applications, assessments, interviews over the phone and in person, coach candidates for interview and debrief afterwards, activation, on-boarding, pre-employment screening, arrange travel, housing, transportation, and certifications or new ID’s / CDL conversion, between others.

●Maximizes use of office technology to ensure cost effective results. Document in ATS, conduct reference and background checks on potential candidates as well as administration of skill assessments and drug testing.

●Traveled out of state to fill orders and promote brand on job fairs.

Lapse due to take the responsibility of being a family caretaker from March 2013 - May 2015.

First Preferred Insurance, Inc. Transition reason: Company downsized

Human Resources Manager July 2009-March 2013

Manage the human resources department of approximate seventy five health insurance agents in a call center setting. While serving as strategic business partner to align business goal.

●Revamped the recruiting process which led to an increase of revenue of 47%.

●Provide guidance, coach and develop leaders, educate, support, and coordination in the consistent and effective application of policies, performance development, and best practices.

●Investigate human resource related situations and suggest solutions. Create, update and translate: job evaluations, job descriptions, vendor contracts, coaching, contracts, letters and forms, performance development reviews, coaching, job descriptions and others.

●Designed and implemented effective procedures to alleviate payroll misunderstandings between management and sales staff.

Quest Diagnostics, Inc. Transition reason: Company relocated

BDA Missing Information Expert II May 2002-July 2009 In a fast paced billing department, obtain missing medical information for the unable to bill laboratory services, educate physician's staff, responsible to communicate and resolve trends.

●Identify situations causes and work through obtain resolution with clients/physician's offices in South Florida and the Caribbean.

●First in the company to be in charge of preparing, analyzing and resolving the 30 Days Report. Once the project proved to save thousands of dollars it was rolled in a Six Sigma Green Belt Project, in order to replicate its success in other billing departments headquarters.

●Contact client offices to request required information on requisitions that require additional special attention and/or educate clients on the proper billing procedures, in order to alleviate situations on future orders.

●Meet or exceed daily production data entry standards, while ensure a high degree of accuracy when input/edit data. Employee of the month in several occasions, plus several awards.

Smart Business on Hold, Inc. Transition reason: Moved to USA from Puerto Rico

Accounting Official June 2001-March 2002 Overall administrative office work, which included managed the accounts payable and receivable department.

●Process payroll, accounting reports, invoices, credit and collecting, managed employee’s files, government forms, memos. Also, prepared reports and provide support for all departments in turn to analyze and resolve situations.

●Create a pro-active environment in order to prevent customer services situations

●Provide support to the sales and marketing department, projections, memos, track itinerary for the sales and marketing employees, prospects and client services. between others.

Antillas Exterminating, Inc. Transition Reason: Better Opportunity

Administrative Secretary July 1998- February 2001 All around administrative assistant work including the reports for the credit and collection projections.

●Computer applications on special programs to create: Invoices, credit, statements of account and other monthly reports. Prepared government auctions, while training and supervising new secretaries.

●Developed new forms on the computer to save time and minimize paper work (contract, invoices and other employees everyday forms).

●Create and reconstructed the filing system.


University of Puerto Rico, Río Piedras Campus BS HR Management

Teodoro Aguilar Mora HS, Puerto Rico Secretarial Science

Professional Affiliations

Society of Human Resources Management (SHRM)


SHRM-Certified Professional (In progress: Exam sitting date February 12, 2018)

2017 Career Development Classes

SHRM certification course San Jose State University

Human Resources Laws Boot camp National Business Association

ADA Compliance Instructor Doug Chase

Culture from the "Gut" Instructor Brian Marshall, JD, PHR, SHRM-CP

Motivating Employees Instructor Brian Marshall, JD, PHR, SHRM-CP

Benefits Laws Regulations Moreton Insurance, Instructor Carolyn Cox

HIPAA Guidelines AmeriBen Instructor Brian Hall

Seven Leadership Areas Instructor Jon Shipley Ph D

Temporary Worker Safety BBSI

Workforce Violence Annual Safety Week in Boise, Idaho

Form I-9 Employment Eligibility Verification Webinar US Citizen and Immigration Services


●Bilingual - Spanish and English as a secondary language

●Microsoft Office (MS Office) Word, Excel, PowerPoint, Outlook

●Avionte Applicant Tracking System (ATS)

●Empower Software Solutions - Kronos (EmpowerTime)

●NAV Microsoft Enterprise Resource Planning Software (ERP)

●60 words per minute (WPM)

●10 keypad by touch

●Spanish Stenography

●Hard worker, team player, knows how to exercise tact, respect and confidentiality.

Areas of HR Exposure/Expertise

Employee Relations, Conflict Management, Full-cycle recruitment process, Payroll Management, Workplace Diversity, Coaching, Culture change, Data Analysis, HR Dashboard Reports, Compliance, Job descriptions, Evaluations, Offers, Policies, Procedures creation and enforcement, Training and Development, Record Management, Exit interviews, HR Consulting, Team Motivation, HR Department, Audits, Vendors negotiations and contracts creation, Performance development reviews, Safety training, investigations, reasonable accommodations, Proposals, Employment claims, Retention, Investigations for Safety and Employee Relations, FLSA, ADA, FMLA, EEO-1 Report, I-9, HIPAA, between many others

About me:

My career end goal is to get done what we set to do in a way that leaves everyone involved satisfied with their roles and the results we achieved together. After acquiring education and experience, I am very motivated to become a champion for the next company I work for.

I believe is important for HR professionals to increase knowledge and training, in order to support the company better and building great foundations based trust. Also, I was thought to give back to the community. Lastly, I have learned to answer my boss always first, since he/she has the greatest responsibility over all...

I value honesty and employers who understand that placing employees first is important because your employees are the ones who will help you meet your goals, but also because they are humans.

Passionate about human resources, people and getting to know new cultures.

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