Customer Service Manager

Carlos D. Dawson

**********@*****.*** 832-***-**** www.linkedin.com/in/carlos-dawson-75711426/

Logistics Management Supervisor

Experienced logistics supervisor/manager that essentially oversaw the shipping and delivery of materials and warehouse personnel. Worked in warehouse settings and for retailers and wholesalers and was involved in managing the loading of trucks, setting up delivery routes and unloading of material. Experienced logistic supervisor who also managed inventory and maintained communications with carriers, suppliers, warehouses, custom brokers and others involved in the shipping and delivery of merchandise in the U.S. Army/ Military.

SKILLS

Project management ● Extremely organized

Process implementation ● Staff development

Strong verbal communication ● Team leadership

PROFESSIONAL EXPERIENCE

Ammunition Supply Team Leader 2010-2012

U.S. Army Fort Carson, CO

Charged with the responsibility for oversight and management of all the unit training and schools admissions. Supervised ammunition assets, forecasts, tracking, live and residue turn-ins and transaction coordination using the US Army Training Management and Information System, valued over $5 million. Ensured the serviceability and readiness of 3 vehicles worth over $200,000.

Ammunition Supply Team Leader 2008-2010

U.S. Army Fort Sill, OK

Managed all the unit’s forecasts and requests of all ammunition assets totaling over $32 million annually. Was responsible for the supervision and welfare of 26 personnel; accounted for the maintenance and tracking of equipment valued at over $817,332.

Ammunition Supply Team Leader 2006/2007-2008

U.S. Army Fort Lewis, WA

Assigned to be responsible for the storage, shipment, turn-in, accountability, and maintenance of all ammunition at the Fort Lewis, WA Ammunition Supply Point and Holding Area. Maintained the serviceability and readiness of 5 vehicles valued at over $250,000. Was held accountable for the health, welfare, safety, training, discipline, moral, personal, and professional development of 8 personnel.

Ammunition Supply Team Leader 2006-2007 U.S. Army Al Taqaddum Air Base/Camp Liberty, Iraq

Accounted for the receipt of 3,000 short tons of ammunition valued at over $1.3 M in support of Operation Iraqi Freedom. Planned and executed the shipment of 400 short tons of ammunition in support of Operation Iraqi Freedom Maintained the serviceability and readiness of 11 vehicles valued at over $750,000. Was held accountable for the health, welfare, safety, training, discipline, moral, personal and professional development of 8 personnel.

Warehouse Store Keeper Supervisor 2004-2006

U.S. Army NATO Madrid, Spain

Supervised the in-processing, warehousing, shipping, delivery and customer service concerning over $1.5 million of Headquarters Support Group supply items. Supervised storage of unserviceable repair assets. Administered the Repair Exchange Systems. Provided real life support and services for the headquarters. Directed modifications to authorized stock levels. Conducted supply reconciliations. Supervised and trained 5 international personnel.

Receipt and Dispatch Supervisor 2003-2004

U.S. Army NATO Madrid, Spain

Was responsible for the in-processing, warehousing, shipping, limited delivery, and customer service concerning in excess of $150M of Communications Information Systems supply items. Supervised storage of unserviceable repair assets. Administered the Repair Exchange systems. Ensured timely equipment transfer order turn around time. Directed modification to authorized stock levels. Advised division supervisor on budget issues. Conduct supply reconciliations. Supervised and trained 5 international personnel.

Prescribed Load List Supervisor 2002-2003

U.S. Army Fort Belvior, VA

Accounted for all installation and organizational property valued in excess of $52 million. Ensure supply discipline of over 630 lines of repair parts maintained in stock valued in excess of $9.2 million. Provided accurate assessment and analysis of funds required and expended in General Services Administration account to the unit Commander.

EDUCATION AND TRAINING

● Certificate, Level 1 Certificate, First Line Logistics Leader (Certification), 2017

● Specialized Training: Supply, Ammunition, Leadership, Communications, Training,, Transportation/Storage of HAZMAT, and Diversity

● Diploma, Advanced Leaders Course (1,000 hours), U.S. Army, Fort Lee, VA, 2005

● Diploma, Primary Leadership Development Course (400 hours), U.S. Army Europe, Grafenwohr, Germany, 1997

● Diploma, Booker T. Washington/High School for the Engineering Professions, Houston, TX, 1988

● Over 20 years experience in the United States Army, including 15 years as manager/supervisor

● Deployed in support of Operation Joint Endevour/Guard(10/96-4/97),Operation Joint

Guardian(06-12/99), Operation Iraqi Freedom (11/06 –12/07)

● SECRET Security Clearance

● Supervised, performed, or assisted in ammunition storage, receipt, issue, maintenance, stock

control, accounting, inspection, and destruction procedures

● Supervised or performed stock record and warehouse functions, including stock receipt, storage,

distribution, and issue; maintained equipment records and parts

AWARDS AND DECORATIONS

Meritorious Service Medal (1), Joint Service Commendation Medal (1), Army Commendation Medal (5), Joint Service Achievement Medal (1), Army Achievement Medal (7)

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