High-end hospitality and Home Management

CAROL R. HANNA

**** ** ******** **., ******, FL *4997

304-***-**** ***************@*****.***

Experience Client Relations Manager 08/2015 - Present Main Street Building Group, White Sulphur Springs, WV 24986

- Meet with clients to ascertain their preferences of various finishes, design ideas and equipment in their new home

- Provide clients with weekly progress updates and pictures

- Coordinate tasks with the field staff

Director of Event Services 07/2013-07/2015

The Greenbrier Resort, White Sulphur Springs, WV 24986

- Had responsibility of a team of 8 Event Managers, 3 Event Coordinators and 4 Administrative Assistants

- Planned Group Events ranging from 10 to 1100 people by obtaining goals from the client, assisting in event design, creating event orders and communicating with all departments involved

- Budget Management

Project Manager 04/2010-07/2013

Resort Home Services, White Sulphur Springs, WV 24986 OTHER 10/1987-03/2010

The Greenbrier Resort, White Sulphur Springs, WV 24986

- Assistant Director of Conference Services and Special Events

- Director of Conference Services

- Conference Services Manager

- Assistant Director of Reservations and Front Office

- Hotel Assistant Manager (Manager on Duty)

- Front Office Manager

Skills and Abilities Detail oriented – Excellent customer relations – Project Scheduling – Superior phone etiquette – Strong leadership – Experience with Microsoft Word and Excel – Proficient in Opera and Micros operating systems – Flexible References available upon request

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