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Supply Chain Customer Service

San Jose, California, United States
January 18, 2018

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Cindy Harrod

**** ****** ****** #**, *** Jose, CA 95118


Supply Chain Management

Communications Project Management Product Life Cycle Customer Satisfaction Passionate Initiative

Accomplished professional with a 25+ year record of success managing global supply chains, production, logistics and linking supply chain, manufacturing and engineering by leading cross functional teams to ensure the entire organization is working together to meet company objectives. Re-entering the workforce recharged and ready for the next challenge in a supply chain management or materials/logistics position.

Career Accomplishments

Strategic contribution and knowledge in all stages of product life cycle from new product introduction to end of life.

During the 2008-09 downturn built and managed a supply chain that lowered Bill of Materials cost by 45% resulting in more than $60 million in savings over three years.

Successfully launched the rollout of Quarterly Business Review (QBR) process promoting the TQRDC industry standard. Drove the supporting cross-functional team and maintained supplier scorecards and QBR presentations.

Performed as Materials Organization expert in the first company in the world to roll out Oracle R12; stood up business processes and 30 modules within six months.

Achieved commodity management initiatives with supply chain partners and engineering to create second sourcing and create awareness of industry technology roadmaps that ensured Best in Class product design and lower manufacturing costs.

Professional Experience

Sabbatical 2015-2017

Sensity Systems, Sunnyvale, CA 2013-2014

Supply Chain Manager

Cultivated and grew relationships with contract manufacturing partners and managed production for all product lines.

Led a result driven daily cross-functional team (materials, engineering, sales, and manufacturing) to match customer requirements with manufacturing goals; led to an increase of on-time customer delivery of 40% and a corresponding increase in customer satisfaction.

Created an Inventory Management System to recover and prevent lost/misplaced product and raw materials that led to a time savings and elimination of bottlenecks that significantly cut the production backlog.

Managed a procurement process of over $3 million and ensured a continuous flow of production to meet customer requirements.

Silver Spring Networks, Redwood City, CA 2008-2013

Sr. Manager, Supply Chain, CM

Advanced and scaled the supply chain, contract manufacturing, and inventory teams supporting hyper/ continuous growth and global expansion.

Developed and implemented company sourcing strategies to support high-volume, high-reliability, low-cost wireless communication system production, managing 6000% product volume growth over 14 months and ramping to nearly $500 million of annual revenue.

Created outsource manufacturing relationships with two best of class EMS suppliers – Jabil Circuits and Plexus Corporation. Included NPI, low to medium volume, and high volume requirements.

Expanded and managed multiple global inventory locations resulting in minimal inventory loss (.01%) as company-wide inventory grew from $200K to $7M as a result of business model changes.

Cindy Harrod Page Two

Generated the Materials team quarterly reporting data to Finance organization enabling their team to update production costs, manage financial reserves and reporting of financial data as both a private and public company.

Arranged and managed the transition of all manufacturing to the U.S. incurring minimal expense and loss of production. Product manufacturing consolidation resulted in lower total cost of ownership.

Strengthened Customer Satisfaction business initiative by implementing a second full turnkey business model. Involved direct customer interaction during rollout and training.

Developed an International Business Expansion Cross-Functional Manufacturing Team in order to provide fulfillment capabilities, driving expansion into five continents with more than 30 trials or system deployments in progress simultaneously.

SpeedInfo, Inc., San Jose, CA 2005-2008

Director of Materials

Managed entire material supply chain consisting of all component related activities, commodity management, manufacturing, contract negotiations, inventory, and logistics. Including the purchase of all capital equipment.

Instituted a consistent system of controls that measured performance against strategic objectives, and crafted tactics to improve areas identified as needing improvement.

Launched supplier evaluations using established TQRDC performance criteria, led lead-time and cost reduction activities and identified opportunities to incorporate emerging supplier technologies/products into company’s product line.

Supervised a team that installed an advanced real-time traffic monitoring system in partnership with departments of transportation and metropolitan transportation agencies across the U.S.


Lifetouch National School Studies, Hayward, CA 2003-2004

Customer Service Manager

Managed the Customer Service Department serving over 800 schools in the Bay Area, coordinated accounts payable, sales support and the distribution of literature to the educational population.

DIVA Systems Corporation, San Carlos, CA 1998-2002.

Supply Base Manager

Participated in the successful engineering and manufacturing introduction of the world’s first interactive set top box, negotiated a cost reduction of $2 million with contract manufacturing as the company ramped up and grew and negotiated Oracle Distribution Licenses for an enterprise system that reduced cost by $1.2 million.

CellNet Data Systems, San Carlos, CA 1993-1998

Sr. Commodity Manager

Managed a $20 million spend on inventory and capital equipment, from suppliers in China, Taiwan and Mexico; implemented a value Added Services Program that drove a $4 million savings, and cut single source by 95%.

Additional Skills

Accomplished in Oracle, Agile, Great Plains, NetSuite, Arena

Experienced in MS Word, MS Excel, MS PowerPoint, MS Project


Bachelor of Science, Marketing, San Jose State University

References available upon request

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