Project Manager, Business Analyst, CRM expert

Over ** years of experience in software development and project execution. Excellent communication. Expert in agile and waterfall project management methodologies. Professional Scrum Master I certified. Enthusiastic team player and team lead, with experience of managing diverse teams and resources to complete objectives.

Experience

Project Manager, Infosys Ltd. USA, India Mar 2013-May 2016

n Implemented an agile software delivery process to replace Legacy CRM system with Siebel CRM package. Execution of Scrum Project with team members in multi-location and multi-vendor environment.

n Provided critical inputs to sprint planning, product backlog refinement, story sizing, development and retrospective. Presented stories during Scrum Reviews. As a Siebel Upgrade technical expert and Solution designer, guided offshore team with solutions and quality assurance.

n Monitored the development progress throughout each sprint to ensure sprint goals were met. Responsible for deployment plan and task monitoring for production deployment.

n Managed team for Upgrade of an existing application for a multinational vehicle Manufacturer. Developed detailed project work plans, coordinated project activities and identified resources needed to complete project tasks. Also, led technical activities for upgrade and testing.

n Managed technical project scope and development for implementation project for a leading company in global power and engine manufacturer. Primarily responsible for Solution design, collaborating with client and other vendors to propose solution. Planned, scheduled and monitored project deadlines and producing deliverables with offshore team.

Senior Business Analyst, Infosys Ltd. USA July 2012-Feb 2013

n Worked closely with Business for requirement gathering and ensure alignment with development team.

n Root Cause Analysis and Impact analysis of support tickets. Collaborating with business and development team to explore potential solutions. Gathered requirements and advised the business team regarding the solutions for the business

n Performed quality assurance and user acceptance testing to ensure the developed solution meets business needs.

Technology Lead, Infosys Ltd. India, China Oct 2009-Jun 2012

n Led a team of developers in Greenfield Implementation of Call Center Application for USA’s leading Engine Manufacturer.

n Primarily accountable for key module of Order Management.

n Managed offshore support team. Coordinator with Onsite team and Client

n Responsible for Defect Triage, SLA Management, Defect tracking and management using ITIL

Programmer Analyst, Infosys Ltd. India Oct 2007-Sept 2009

n Led a team of developers for Development and support for UK’s largest Telecommunication client. Integral part of Solution Designing and Development.

n SPOC for Defect Triage and Analysis at colocation, in a Multi-Vendor setup. The project was executed in Agile methodology, with globally distributed team (UK, USA and India)

System Analyst, Nihilent Technologies Ltd. India Aug 2004-Sept 2007

n Development and Support for a leading network domain client in South Africa and Australia. Implementation of ITIL processes in Siebel 7.8.

n Additionally, played the role of Configuration Controller and release support.

Education

C-DAC, Diploma in Advanced Computing July 2004

Bachelor of Engineering, Electronics July 2003

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