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Customer Service Data Entry

Washington, District of Columbia, United States
20.00 an hour
January 20, 2018

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** ***** ******, ******* *******, MD 20743

Telephone: 301-***-**** Email:


Over 30 years of experience in customer service, with excellent interpersonal skills. Passionate about establishing professional working relationships with clients and vendors to ensure customer satisfaction and meet business goals. Makes significant contributions as a team player, with attention to detail and proven capabilities to multitask and quickly learn new systems.


Career Strategies, Inc, Alexandria, VA 10/2015-Present

Leasing Consultant

Professionally greet and tour qualified prospects of apartments while providing features and amenities

Proactively manage leads on database system and complete all leasing documents

Ensure the entire tour route is in perfect condition on a daily basis

Check status of the vacant units to ensure there is a suitable number of available units

Maintain awareness of local market conditions, market surveys and trends

Contribute ideas to the Manager to market and improve property for residents satisfaction

Banner Staffing, Washington, DC 7/2014- Present

Administrative Assistant for Federal Government Agencies

Manage all administrative functions including arranging training, travel, preparing expense reports, scheduling conferences and meetings

Receive incoming calls and served as first point of contact in the office

Provide team efforts to support staff with special projects as needed

Assist and communicate with vendors for office request of services and supplies

Conduct research by tracking cases, checking cites, news articles, and analyzing relevant statutes

Keller Williams Realty, Upper Marlboro, MD 2/2012-7/2013

Real Estate Associate

Established a strong working relationship with customers

Marketed homeowners property in accordance with multiple listing services (MLS) rules and regulations.

Assisted in purchasing, evaluating and preparing offers to negotiate in the best interests of the clients

Negotiated contracts in the amount of $350,000+ to prepare for settlement closings

Researched and prepared comparable market analysis for potential homebuyers

Assisted in financial and homeownership programs sponsored by state or local governments

U.S. Mint Dept. of Treasury, Washington, DC 2/2005-2/2011

Secretary (Procurement duties)

Assisted Contract Specialist with a $62 million dollar fixed priced IDIQ contract

Assisted Contract Specialist with an A 76 contract in the amount of $200,000

Submitted SOW requesting a quote to Include cost/price data for pre-award

Processed all outstanding contractual issues to ensure that all obligations were paid and closeout.

Education and Training

Licensed Realtor & Member of Prince George's County Assoc. for REALTORA-Current

Criminal Justice, Southeastern University, (36 hours completed)

Government Contracting Certificate, George Washington University (EST)

Paralegal Certificate, USDA Graduate School

References Available Upon Request

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