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Customer Service Medical

Baltimore, Maryland, United States
January 20, 2018

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Shakia Stewart

*** ******** ***** *** ***

Owings Mills MD 21117

Cell: 443-***-****


Healthcare professional with extensive knowledge of Administrative and patient care. Ensuring compliance with the state of Maryland statues and guidelines for the disclosure and release of patient medical information and the proper protocol when performing different surgical procedures. Effective verbal, written, and communication skills using discretion while committed to providing exceptional customer service and patient care. Knowledgeable medical terminology PICIS, meditech, provations, all scripts, mysis, teletracking, bed tracking, and various other medical software.


Community College of Baltimore County

800 S. Rolling Road

Catonsville, Maryland 21228

Baltimore City Community College

2901 Liberty Heights Ave

Baltimore, Maryland 21215

Paul Laurence Dunbar High

1400 Orleans Street

Baltimore, Maryland 21202


Mercy Medical Center Baltimore, MD

August 2010 / Present Lead Surgical Tech/Endo

oResponsible for maintaining equipment and inventories

oResponsible for training staff on new equipment, and orienting new staff to the unit

oResponsible for maintaining and educating staff on high level disinfection

oSelected by Mercy to attend extensive ERCP and Olympus reprocessing training

oTherapeutic endoscopic training at University of Irvine CA

oCoordinates daily tech assignments and on call schedule

oParticipates in quality improvements processes

oResponsible for the daily supervision of all procedure and scope cleaning technicians

oEnsures the Operating Suite is adequately prepared for procedure

oPrepare instruments and all equipment needed according to procedures being performed

oAssist surgeon by passing instruments during operative and invasive procedures.

oMaintain sterile technique at all times

oActively participates in all performance improvement activities and team meetings

oPrepare and breakdown O.R. rooms for surgical Procedures



Harbor Hospital Center Baltimore Maryland

June 2005/ August 2010 Surgical Tech II/labor and Delivery

oAssist doctors with major surgeries, i.e. cesareans m circumcision, insertion and removal of cerclages etc.

oSet up and break down O.R room

oPreparing room for next surgery

oAssist with routine patient care, vital signs, pre op procedure, blood draws and I.V. insertion and obtain lab specimens.

oPerform preventive maintenance on emergency equipment.

oAssist R.N with sterile and non sterile procedures.

oUtilize various computer software applications to enter and retrieve data.

oOperate various office equipment.

Prison Health Services Baltimore, MD

December 2003 –February 2010 Medical Assistant / C.M.A

oAssisted licensed nurse in the admitting, discharging, transferring and caring for inmates, ADL’s

oCoordinate scheduling for residents requiring OT, PT, ST take and record weights blood pressure temperature pulse respirations, administer skin care treatment as permitted.

oApply simple clean wound dressings, slings, stockings and support bandages under direction of licensed nurse.

oProvide direct care to more acutely ill Inmates

oAdminister A.M. /P.M. medications according to orders.

oFax and Transcribed Pharmacy orders

oAssist RN in the admission assessment of the inmate

oPerform all duties delegated by the RN that fall with in the standards of practice.

oDocumented and updated inmate chart according to Maryland state Guidelines


CNA/GNA– June 1998-Present

Surgical Tech Training Aug 2010

Medication Tech Nov 2017

References upon Request

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