Technical Support Engineer

WENDELLA

www.linkedin.com/in/wendella-rhoads-***

EDUCATION AND TRAINING

EXPERIENCE

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to

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2017

SKILLS

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RHOADS, C: 541-***-**** **************@*****.***

Associate of Applied Science: Computer Network OperationsLane Community College Eugene, OR, USA

3.5 GPAEmphasis on Networking and Customer Support

Associate of Applied Science

DHCP/DNS Ethernet and Firewall Technical Writing proficient Active DirectoryMS Office expertise Project ManagementMS Access Trained in Customer SupportLinux Symantec NetBackupWindows 2003, 2008, XP, 10 MSDPPreviously Certified CCNA PureDiskPreviously Certified MCSE

01/2015 Managed Business Services, NetBackup Technical Support Engineer

Symantec Springfield, OR

Monitored of up to 20 large Enterprise level customers at one time.Installed and configured of NetBackup OpsCenter for Alerting andReporting. Use multiple ticketing systems for Incident and Problem management:ServiceNow, ServiceDesk, and SalesForce.

01/2014 ADV Appliance Team, Netbackup Technical Support Engineer

Symantec Springfield, OR

Provided Enterprise technical support for NetBackup on various UNIXplatforms and Netbackup Appliances.Ultized Salesforce for customer trackingMaintained records of daily data communications, problems and remedialactions taken or installation activities. Read technical manuals, conferred with users or conduct computerdiagnostics to investigate and resolve problems or to provide technicalassistance and support.

09/2012 Network Administration / Instructor

Homesource Eugene, OR

Network operating systems utilized were: Windows XP, 2003, 2008, Centosand Ubuntu.Administered heterogeneous client/server environmentResponsible for router and switch installation/ configuration.Performed network penetrations testing on a monthly basis to improvenetwork security.Taught beginning Networking, Linux and Computer Hardware classes forhigh school level students. Created all materials used in coursework.Performed data backups and disaster recovery operations.Configured, monitored and maintained email applications and virusprotection software.Planned, coordinated, and implemented network security measures toprotect data, software, and hardware.Researched new technologies by attending seminars, reading tradearticles, or taking classes and implement or recommend theimplementation of new technologies.Maintained logs and documentation related to network functions, as wellas maintenance and repair records.

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