Machine Operator Customer Care

Curriculum Vitae of Sbongakonke Sbusiso Welcome Nkosi

*** ******** *******

Katlehong

1431

CELL: 073-***-**** or 074-***-****

EMAIL ADDRESS: n ****************@*****.***

OBJECTIVE

To obtain a position that will enable me to use my organizational skills, educational background and ability to work well with people, to learn and develop relationships within the company.

PERSONAL DETAILS

Date of Birth : 15 February 1990

Identity number : 900-***-**** 08 2

Nationality : South African

Gender : Male

Home Language : Zulu

Language Proficiency : English, Sotho and Xhosa

Marital Status : Single

Health Status : Good

Criminal Record : Soccer & Cricket

PERSONAL ATTRIBUTES

Friendly, Sociable, service Orientated

Innovative, Go getter & Disciplined

KEY COMPETENCIES AND SKILLS

PROFESSIONAL SKILLS

● Good Computer skills

● Customer care skills

● The ability to work quickly and pay close attention to detail

● Good interpersonal and team work

● Good practical skills

PERSONAL SKILLS

● Strong organisational skills in a variety of situations to achieve deadlines

● Have excellent flexibility

● Have initiative and can work independently or as a part of a team

● Get well with people of all levels, easily making good working relationships

● Adaptable and quick to learn

● Cope very well under pressure while also prioritising to meet deadlines

● Excellent at multitasking

● Enjoy great tasks

ACADEMIC QUALIFICATION

High School : Sijabulile Secondary School

Highest Grade Passed : Grade 12 (2007)

Subjects : Zulu

English

Mathematics

Biology

Geography

Physical Science

TERTIARY QUALIFICATION

Call Centre Certificate

Introduction to Call Centre

Inbound Call Centre

Outbound Call Centre

Improved Customer care

Selling Skills & Scripting

Call Quality

Handling Stress in the work place

Name of Institution : Mvelo Youth Development & Staffing Solution Reference : 011-***-****

Name of Institution : Jeg Training Centre

Course : First Aid Level 1

Reference : 011-***-****

EMPLOYMENT HISTORY

Contact Person : KRB Law Firm

Position : Debt Collection Agent

Duration : 2013 To date

Name of Company : Norman Bisset & Associates

Position : Debt Collection Agent

Duration : November 2008 to January 2010

Name of Company : Pharmaceutical Contractors

Position : Machine Operator & packer

Duration : 2 Years

REFERENCES

Contact Person : Miss P Mthethwa

Contact Number : (011-***-****

Contact Person : Mrs C Martin

Contact Number : (011-***-****

Contact Person : Mrs D Gouws

Contact Number : (011-***-****

Contact this candidate