Senior Customer Relationship Account Manager
Resume:
Seeking New Opportunity
Jessica Saldana
San Antonio, Tx 78248
*************@*****.***
Skills
I encompass a very strong skill set in relationship building, presentation, organization and behavior management. I exhibit excellent verbal and written communication, as well as proficiency in computer software implementation of Excel, Power Point and Google docs. I am familiar with the use of data management systems (i.e. Net Suite and Salesforce). I have more than five years’ experience in delivering online training/presentations by way of “Go to Meeting” or “WebEx. My background includes more than 9 years’ experience in education (experience in all content areas including general and SPED, by delivering professional development/coaching/presentations and developing lessons for K-12 educators/administrators/students).
March 2016 - January 9, 2018
CaptureRx:, San Antonio – Sr. Account Manager
Assist in budget planning/financial reporting working directly with CFO/CEO
Create and deliver program review of 340B Program standards/goals
Monthly conversations to reflect program analysis/progress on action items
Help with software/ data management analyzing processed claims and moving inventory
Manage relationship between pharmacy and entity to provide details in reference to 340B inventory as well as approved and denied claims/Rx
Troubleshoot and research any discrepancies found in accounting documents, claims reporting, system setup, profile changes, etc...
Built and implemented SOPS and P&P’s for company in collaboration with colleagues August 2015 – March 2016
AHISD, San Antonio- Teacher
Develop routines and procedures to reflect effective classroom management strategies.
Organize and present meaningful lessons (aligned to state standards, essential skills and knowledge based) to large group of children in all academic areas, daily.
Build meaningful relationships with parents and administration, as well as collaborative partnerships with team members in grade level /school and across campus locations (to ensure all needs of students are being met).
April 2015 - August 2015
Pearson, San Antonio- Inside Sales/Account General Manager
Prospect, qualify and build relationships with new customers as well as retain and extend relationships with new customers
Responsible for developing sales, training and implementation management of large scale learning systems K-12
Maintain focus on achievement of revenue goals while building and maintaining meaningful relationships with senior level district administrators and other school wide professionals. July 2013 - April 2015
Edgenuity, Remote - Professional Development/Implementation Consultant
Create and develop presentations to deliver implementation strategies/trainings for school and district professionals for grades K-12 both online and in person based on purchase of educational software (secondary campus locations, nationwide).
Build lasting relationships with sales representatives as well as administration representatives from various school districts to ensure that curriculum met state and national norms/standards.
Serve as liaison between different branches of company in order to provide the best support for customer needs and implementation inquiries
Worked closely with district officials/administration to deliver professional development to staff at various campus locations
Served as active coach in classroom with new and tenure teachers in support of their strength’s and to build on their personal goals in improving instruction to all students August 2011- July 2013
Scholastic/Math Solutions – Professional Development/Implementation Consultant
Create and develop presentations to deliver implementation strategies/trainings for school and district professionals for grades K-12 both online and in person based on purchase of educational software (secondary campus locations, nationwide)
Build lasting relationships with sales representatives as well as administration representatives from various school districts to ensure that curriculum met state and national norms/standards.
Serve as liaison between different branches of company in order to provide the best support for customer needs and implementation inquiries
Worked closely with district officials/administration to deliver professional development to staff at various campus locations
Served as active coach in classroom with new and tenure teachers in support of their strength’s and to build on their personal goals in improving instruction to all students August 2006-June 2011
NEISD: East Terrell Hills Elementary- Teacher
Develop routines and procedures to reflect effective classroom management strategies
Organize and present meaningful lessons (aligned to state standards, essential knowledge and skills based) to large group of students in all academic areas, daily
Build meaningful relationships with parents and administration, as well as collaborative partnerships with team members in grade level/school and across campus locations to ensure all needs of students are being met)
Education
August 2000 - December 2005
University of Texas San Antonio, San Antonio
Bachelor of Education: Focus on Elementary Education EC-4
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