Bob N. Krishan
**** ******* **, *** *******, CA *4577 • Cell: 408-***-**** or 510-***-**** • ac32sw@r.postjobfree.com
Job Objectives
Work in a field specializing in Software Quality Assurance Engineering, and offering 27 years of experience in the Hardware and Software field
Employment Background
Software Quality Assurance Engineer
August 02, 2013 to February 12, 2015
HP, Inc. 1501 Page Mill RD, Palo Alto, CA 94304
US Lead for HP’s Developer Portal, On-line services, supporting 3rd party application submitted through the HP Marketing, Developer Portals, and Application Catalog. Responsible for quality
Ensuring quality, planning and execution of the App review process
A part of internal infrastructure team. Responsible for configuring and maintained HP DL Servers (Gen 6/7/8) configured for virtualization using VMware/vSphere 5.5; supporting VMs for QA and Development teams (Cloud Services)
Working with Virtual Environments
Experienced testing Apple, Android mobile devices and Portable tablets in regards to HP’s App catalog and back-end services
Experience in testing web application and mobile application on customer facing cross-browsers (IOS, Android, Windows)
Responsibilities include creating test plans, test cases and executing all functional testing
Power consumption
Load and Performance using HP load runner (QTP), testing thresholds for internal APIs, services and scalability planning
knowledge of QA, Program Management, and Sales product life cycles (SLC/PLC)
Knowledge of Engineering/SQA Agile/Waterfall and monolithic processes
Knowledge of Bug databases Jira/Clear Quest/Dev Tracker, and others
Software Quality Assurance Engineer
June 23, 2009, acquired by HP
Palm, Inc. 950 W. Maude Ave, Sunnyvale, CA 94085
Supported developer community for Palm webOS in regards to bugs, and application quality. Working directly with developers, program management in order to resolve PRD, ERD and bug related issues
Ensuring the quality, planning and execution of the review process for Palm App Catalog
Project management and organizational ability. Capable of delivering against aggressive performance goals for incoming case management including response time, key targets and quality objectives.
Flexibility. Ability to adjust priorities, manage the time wisely in a fast-paced environment
Responsibilities include creating test plans, test cases and executing all functional testing
Power consumption testing on Palm Mobile devices
Load and Performance using HP load runner
Memory and CPU consumption testing
Software Quality Assurance Engineer Manager
January 1996 to January 2009
Roxio, Inc. /Sonic Solutions, 455 El Camino Real, Santa Clara, CA 95050
10 years QA experience with 8 years of hands-on QA Management
Created QA teams locally and abroad in the following regions, Shanghai China, and outsourced in India
Created efficient teams of blackbox and whitebox QA Engineers, which have had accommodations, and employee awards for Quality Assurance
Coordinating all testing locally and abroad
Ability to effectively mentor and assist QA Engineers in QA methodology and testing procedures.
Proven ability to complete team assigned task, and meeting product testing phases/milestones with no supervision
Ability to manage multiple projects / tasks simultaneously without jeopardizing quality
Experienced with cross functional teams, troubleshooting and resolve complex problems
Coordinated and conducted Bug Scrubs with cross functional teams such as Development, Program Management, and Support to resolve issues in a timely manner meeting all milestones and providing customer feedback efficiently
Initial resource for Quality Assurance, Tech Support, and Product Management
Participated in all internal product roadmap meetings providing suggestions, and QA prospective
Strong analytical thinking, logical reasoning, problem recognition, and problem resolution skills
Excellent communication skills
Great work ethic, self-motivated and driven
Experience in Agile/Scrum processes as well as larger monolithic
Strong attendance record. In the office ready to go for 13 years consistently
Provided QA service to internal and external Sonic/Roxio partners
Experience in training all new QA Engineers in processes and methodologies
Provided all QA estimates for each milestone based on resources including risk and contingency plan
Several years of experience in writing test plans, test cases breaking down complex features with little or no Engineering and Marketing specifications
Several years of identifying, isolating, reporting, and defect tracking
Experience in Web Services testing, HTML, Portals, CSS and shrink wrapped products and OEM products for HP, DELL, Etc…
Proof reading all tech writers material prior to live distribution for retail and Web Services
Experience in API testing,
Localization testing experience
Experience in Registration, Codec Activation, Client/Server (Front & backend), and Updaters
Compatibility testing of multimedia devices such as RIM Blackberry, Ipod, Digital Cameras, and HD/DV Video
Tech Support and Sr. QA US Lead
January 1986 to January 1996
JDR Micro devices, 1330 Kifer RD. Sunnyvale, CA 94086
Responsible for developing QA processes, test cases, and Plans.
Building custom hardware/software systems in regards to on-line services
Performed various manual tests, hardware and software configurations, and software app implementation and analysis
Produce defect reports and validate bug fixes
Extensive knowledge on general classes of consumer professional apps, system platforms, hardware and software troubleshooting methods, competitor products, and generating thorough reports both verbal and documented
Tested in both NTSC/PAL Video environments
Trained new hires in QA processes and test and repair
Hardware experience – Assembly/Customized complete PC systems from component installation to application setup
Educational Highlights
San Jose State, Masters in Computer Science 2001
Engineering Technology major: option in Quality Assurance Engineering (1994
Poly Technical institute; Associates in Arts degree awarded in May 1992
Santa Clara, CA 95051