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Quality Assurance Engineer

San Leandro, California, 94577, United States
January 17, 2018

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Bob N. Krishan

**** ******* **, *** *******, CA *4577 • Cell: 408-***-**** or 510-***-**** •

Job Objectives

Work in a field specializing in Software Quality Assurance Engineering, and offering 27 years of experience in the Hardware and Software field

Employment Background

Software Quality Assurance Engineer

August 02, 2013 to February 12, 2015

HP, Inc. 1501 Page Mill RD, Palo Alto, CA 94304

US Lead for HP’s Developer Portal, On-line services, supporting 3rd party application submitted through the HP Marketing, Developer Portals, and Application Catalog. Responsible for quality

Ensuring quality, planning and execution of the App review process

A part of internal infrastructure team. Responsible for configuring and maintained HP DL Servers (Gen 6/7/8) configured for virtualization using VMware/vSphere 5.5; supporting VMs for QA and Development teams (Cloud Services)

Working with Virtual Environments

Experienced testing Apple, Android mobile devices and Portable tablets in regards to HP’s App catalog and back-end services

Experience in testing web application and mobile application on customer facing cross-browsers (IOS, Android, Windows)

Responsibilities include creating test plans, test cases and executing all functional testing

Power consumption

Load and Performance using HP load runner (QTP), testing thresholds for internal APIs, services and scalability planning

knowledge of QA, Program Management, and Sales product life cycles (SLC/PLC)

Knowledge of Engineering/SQA Agile/Waterfall and monolithic processes

Knowledge of Bug databases Jira/Clear Quest/Dev Tracker, and others

Software Quality Assurance Engineer

June 23, 2009, acquired by HP

Palm, Inc. 950 W. Maude Ave, Sunnyvale, CA 94085

Supported developer community for Palm webOS in regards to bugs, and application quality. Working directly with developers, program management in order to resolve PRD, ERD and bug related issues

Ensuring the quality, planning and execution of the review process for Palm App Catalog

Project management and organizational ability. Capable of delivering against aggressive performance goals for incoming case management including response time, key targets and quality objectives.

Flexibility. Ability to adjust priorities, manage the time wisely in a fast-paced environment

Responsibilities include creating test plans, test cases and executing all functional testing

Power consumption testing on Palm Mobile devices

Load and Performance using HP load runner

Memory and CPU consumption testing

Software Quality Assurance Engineer Manager

January 1996 to January 2009

Roxio, Inc. /Sonic Solutions, 455 El Camino Real, Santa Clara, CA 95050

10 years QA experience with 8 years of hands-on QA Management

Created QA teams locally and abroad in the following regions, Shanghai China, and outsourced in India

Created efficient teams of blackbox and whitebox QA Engineers, which have had accommodations, and employee awards for Quality Assurance

Coordinating all testing locally and abroad

Ability to effectively mentor and assist QA Engineers in QA methodology and testing procedures.

Proven ability to complete team assigned task, and meeting product testing phases/milestones with no supervision

Ability to manage multiple projects / tasks simultaneously without jeopardizing quality

Experienced with cross functional teams, troubleshooting and resolve complex problems

Coordinated and conducted Bug Scrubs with cross functional teams such as Development, Program Management, and Support to resolve issues in a timely manner meeting all milestones and providing customer feedback efficiently

Initial resource for Quality Assurance, Tech Support, and Product Management

Participated in all internal product roadmap meetings providing suggestions, and QA prospective

Strong analytical thinking, logical reasoning, problem recognition, and problem resolution skills

Excellent communication skills

Great work ethic, self-motivated and driven

Experience in Agile/Scrum processes as well as larger monolithic

Strong attendance record. In the office ready to go for 13 years consistently

Provided QA service to internal and external Sonic/Roxio partners

Experience in training all new QA Engineers in processes and methodologies

Provided all QA estimates for each milestone based on resources including risk and contingency plan

Several years of experience in writing test plans, test cases breaking down complex features with little or no Engineering and Marketing specifications

Several years of identifying, isolating, reporting, and defect tracking

Experience in Web Services testing, HTML, Portals, CSS and shrink wrapped products and OEM products for HP, DELL, Etc…

Proof reading all tech writers material prior to live distribution for retail and Web Services

Experience in API testing,

Localization testing experience

Experience in Registration, Codec Activation, Client/Server (Front & backend), and Updaters

Compatibility testing of multimedia devices such as RIM Blackberry, Ipod, Digital Cameras, and HD/DV Video

Tech Support and Sr. QA US Lead

January 1986 to January 1996

JDR Micro devices, 1330 Kifer RD. Sunnyvale, CA 94086

Responsible for developing QA processes, test cases, and Plans.

Building custom hardware/software systems in regards to on-line services

Performed various manual tests, hardware and software configurations, and software app implementation and analysis

Produce defect reports and validate bug fixes

Extensive knowledge on general classes of consumer professional apps, system platforms, hardware and software troubleshooting methods, competitor products, and generating thorough reports both verbal and documented

Tested in both NTSC/PAL Video environments

Trained new hires in QA processes and test and repair

Hardware experience – Assembly/Customized complete PC systems from component installation to application setup

Educational Highlights

San Jose State, Masters in Computer Science 2001

Engineering Technology major: option in Quality Assurance Engineering (1994

Poly Technical institute; Associates in Arts degree awarded in May 1992

Santa Clara, CA 95051

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