PREETI P. GUPTA

678-***-**** ac32bv@r.postjobfree.com US Citizen

Extensive experience in Customer Service, Problem Resolution, Client Relations, Billing, Data Analysis, Software QA, and Customer Support. Skilled in using technology to analyze and solve customer issue, quickly establish rapport and credibility with internal and external customer. Demonstrated competence of tools including Microsoft Office, and Database (SQL and Oracle).

SKILLS

Strong experience in Problem Resolution, Client Relations, Billing Master, Data Analysis, and Customer Support.

Strong interpersonal skills and adept in collaborating with various stakeholders in analyzing data, resolving issues, and gathering business requirements

Experience in all phases of software testing (SDLC), i.e. requirements gathering, scheduling, reporting and testing

Excellent analytical skills, detail-oriented and quick learner

Proficient in Microsoft Office (Word, Excel, PowerPoint, and Access)

PROFESSIONAL EXPERIENCE

Ciox Health, USA Alpharetta, GA May 2017-Dec 2017

Specialist, Field Support

Provide Support to Field operation team.

Create new sites, maintain currents sites and terminate the site.

Assist with monitoring Member Administration interface to adhere to policy and timeliness of approvals

work with sales and Operations team to resolve pricing issues and address inquiries

Set up State regulatory pricing and testing and conduct Contract and Legal pricing research

Assist with company integration and/or acquisitions regarding pricing and contracts.

Track and update Member site reassignments

Work with internal departments and customer-service standards

ExpertOpinion.us, Atlanta, GA Aug 2015 – May 2017

Software QA Tester

Reviewed requirements and specifications documents for Patient Second Opinion Portal design and testing

Performed functional, regression, and User Acceptance Testing (UAT) for Patients and Experts

Executed manual testing for all scenarios on products

Resolved issues pertaining to external customer and software team

Rezident.com, San Francisco, CA May 2014 – Aug 2015

Software QA Tester

Reviewed requirements and specifications documents to develop and execute Test Plans and Test Cases

Performed functional testing, regression testing, and UAT Testing

Executed manual testing for all scenarios on products

Utilized Quality Center for managing the testing process

Developed SQL queries for backend database

Ricoh USA, Duluth, GA June 2005 – April 2014

Sr. Billings Specialist

Worked on a special Data Base project using Trillium

Processed customer requests and resolved account issues effectively and efficiently

Assigned new business accounts, updated account information to ensure invoice was sent correctly in a timely manner

Monitored account reports daily to check error in system.

Used Microsoft Office Access to make the necessary customer record changes

Merged duplicated accounts and reconciled different addresses for the same customer

Selected by management to participate in Diversity Star Team

Specialist in Billing & Install Base

Worked in the Executive Escalation department, Logged a Service Request (SR) for the customer concern and questions ultimately resolving the issue in a timely manner using Oracle R12 application such as: Meter issue, charged in error, and contract termination.

Administered the install base duties of equipment move and transfer as customer preferences

Handled customer mail regarding their questions and concerns

Added/removed new equipment to the ORACLE database based on customer’s request

Blue Cross Blue Shield of Georgia (WellPoint), Columbus, GA Sep 2003 – May 2005

Specialist in Document Imaging

Maintained all professional documents for the company

Resolved customer issues pertaining to documents retrieval

Delphi Delco Electronics Corporation, Kokomo, IN Nov 1999 – June 2001

Systems Manufacturing

Worked in the manufacturing department of the Delphi Audio Assembly Plant

Maintained daily inventory control and supported the electronic circuit board assembly

Interfaced with the production and Quality Control (QC) and QA personnel

Sun Trust Bank, Columbus, GA 2002

Customer Service & Teller

First National Bank, Kokomo, IN 1997

Customer Service & Teller

Key Bank, Cincinnati, OH 1986

Teller

PROFESSIONAL DEVELOPMENT

Masters Degree (MA) in International Economics, India 1982

Bachelor Degree (BA) in Psychology 1980

Trained in Software QA Testing 2015

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