Customer Service

Cynthia King 757-***-****

**** ******* *** ***** ******** Beach, Virginia 23452 ********@*****.*** Taxi driver Jan, 2008 / May, 2008

Yellow Taxi Virginia Beach, Virginia

Taxi driver/ Dispatcher May, 2005 / Dec, 2007

Beach Taxi Virginia Beach, Virginia

Verier/ Customer Service Feb, 2004 / May, 2005

Lifeline Industries Virginia Beach, Virginia

Canvaser, Customer Service Aug, 2004 / Apr, 2005 Touch Tone Industries Virginia Beach, Virginia

1982 / 1984 Virginia Beach Vo-Tech

Ponting 1 & 2, Certicate of completion

PROFESSIONAL SUMMARY

Have been familiar and active in Customer Service and Sastisfaction in various positions since 1987. EXPERIENCE

Check out car. Pick up customers as quickly as possible. Always talk to them and get them to every stop until nal destination. Keep log of all customers, addresses and amount of time for each "run". At the end of each shift, gas up car and pay lease.

Same responsibilities as Yellow Taxi as far as driving. As Dispatcher take all calls that came into oce (only one dispatcher per shift), record names, addresses and time of calls. Locate cars (drivers) via CB Radio and get the closest car to pickup in a timely manner. Sometimes to include directions, landmarks, etc. Also take appointments for early morning Airport runs. At the end of shift receive drivers lease payment, record it and drop into safe. Sit at computer and wait for calls to be transferred from sales oor. At that time check all information with customer for accuracy and ask several questions that let me know their ability to pay. Make a judgment based on the customers answers as to whether the sale was to be kept or dropped. Also called customers for payment collection. Call and talk to appropriate personnel (oce managers and sometimes Dr.'s themselves about future funding for Political Action Comittees. Always getting a better time and name if call was incomplete. Log all information and outcome of call into computer for future call back. EDUCATION

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