Sales Customer Service

CARMEN DOKELL

*** ***** ***** *****, ***********, NC 28117 704-***-****

**********@***.***

SUMMARY

Motivated Sales Associate with 5 + years sales experience. Independent worker with high energy and great communications skills. Reliable and friendly professional able to work with little over sight and collaborate in team environments.

WORK EXPERIENCE

Wells Fargo Bank March 2015 – December 2017

Bank Teller Mooresville, NC

• Processed standard teller transactions for customers including client accounts, accepted loan payments, managed safe deposit payments, cashed checks, balancing cash drawers, and corrected discrepancies

• Processed 25 + customer transactions per hour with extreme attention to detail

• Balanced Automated Teller machines, Teller Cash Dispensers often totaling more than $100,000

• Quickly established credibility with clients and remembered over 50 + names of regulars, creating a friendly rapport with customers

The Fresh Market September 2014 – March 2015

Front End Supervisor Cornelius, NC

• Supervised a team of front end associates in a fast paced, high pressured environment

• Evaluated and resolved customer issues and complaints meeting corporate standards and assured customer satisfaction and retention

• Managed large sums of cash following strict protocol to assure accountability

Mondi International April 1991 – January 1995

Sales Manager Houston, TX

• Increased overall departmental sales by 15% in a single year; and Mondi brand by 43%

• Provided and reinforced Mondi’s culture of relentless customer care to ensure an exceptional customer service experience

• Met and exceeded area departmental goals through coaching and managing sales team staff

• Reviewed operational records and reports to project sales and determine profitability

Joan & David April 1998- September 1999

Sales Associate Denver, CO

• Maintained constant presence on sales floor to address customer needs

• Approached browsing customers and initiated conversations to determine buying preferences

• Recommended appropriate items and directed customers to selections

• Signed customers up for marketing lists and informed them of upcoming promotions

ADDITIONAL INFORMATION

Education: Universidad Autonoma de San Luis Potosi (Graduated 1978)

Languages: English: Fluent; Spanish: Native

Highlights: Motivated seller, service-minded, order processing, multi-tasker, efficient, product knowledge, and persuasive communicator

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