Customer Service Representative

Precious Milpha A. Enfectana

Address: Door *, Joshua Apartment, 1st Street, Canjulao, Lapu-Lapu City, Cebu 6015

Contact numbers: 099******** / (032-***-****

SKYPE ID: precious.angeles08

E-mail address: ********.*********@*****.***

Objectives:

To be able to share my talents and skills to the company I’ll belong and be an instrument for the company’s success.

PERSONAL DATA

Date of Birth : October 8, 1982

Place of Birth : San Juan, Metro Manila

Sex : Female

Civil Status : Married

Weight : 145.2 lbs.

Height : 5’4

Nationality : Filipino

Religion : Iglesia Ni Cristo

Father’s Name : Romil P. Angeles

Occupation : District Minister

Mother’s Name : Orpha A. Angeles

Occupation : Housewife

Language Spoken : English, Tagalog, Visayan

EDUCATIONAL BACKGROUND

College : ACLC

Computer Systems Design & Programming

S. Y. 2001 (under-graduate)

Secondary : Saint Dominic Savio Learning Center

S. Y. 1998-1999

Elementary : Surigao Education Center

S. Y. 1994-1995

WORK EXPERIENCE

ODESK/UPWORK

Virtual Assistant / Lead Generation / Data Encoder / Appointment Setter / ESL Teacher

- From October 2012 – August 2017

Most recent:

- REAL ESTATE VA from July 2016 - August 2017 worked from 12am-5am PH Time. Calling prospect property sellers and gather property information, make follow ups on offers provided by my Client, John Kerrigan. Schedule appointments for property inspection if and when the offer is accepted. I used Podio for data storing and Google voice for calling For other projects:

- Day Shift / Graveyard Shift

- Handled Medical Campaign, Insurance, Real Estate, Web Designing and Utility Services through chat, email and phone calls

- Used different tools like Zoho, Vicidial, HubSpot and Podio 51Talk Philippines

English Online Teacher

- From June 2014 – February 2015

- Tutored Chinese students in learning English

Accenture Philippines

Customer Service Representative

- From October 2013 – March 2014

- Lahug, Cebu City

- CSR of a UK Telco handling customer bills and other account concerns

SURVEY SAMPLING INTERNATIONAL Phil.

Respondent Support (voice / non-voice email)

- From July 2012 – September 2013

- Lapu-Lapu City

- Responds to Members’ queries about surveys they’ve answered and points

TELETECH

Technical Support Representative

- From February 2010 – January 2011

- Novaliches, Quezon City

- TSR/CSR of an Australian Telco providing assistance in basic technical issues and basic billing concerns

TELEPERFORMANCE Phil.

Customer Service Representative / Sales

- April 2007 – September 2009

- Ortigas, Pasig City

- CSR/Sales Rep of US Telco handling billing concerns and up-selling INTERNET SPEED

DISC Personality Test

Typing Speed Test

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