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Customer Service Manager

Location:
Matthews, North Carolina, United States
Salary:
10.00/hr
Posted:
January 18, 2018

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Resume:

LaShonda M. Rose

**** ****** **** **** *** P, Charlotte NC 28227 – 704-***-**** email: ac3287@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Exceptional leader with talents in selling, quality customer service, proven revenue generator in all aspects of business. Technically savvy and computer literate. Exceptional in decision making for the good of the business. Outstanding relationship building, training, and presentation skills. Articulate, Intelligent and driven to succeed.

CORE COMPETENCIES

SALES & MARKETING CLIENT RELATIONSHIP MANAGEMENT PROFESSIONALTRAINING PROFIT & LOSS MANAGEMENT SUPERVISORY SKILLS ADAPTABILITY & FLEXIBILITY DECISION MAKING

PROFESSIONAL EXPERIENCE

KFC @ Outlaw Enterprise Charlotte, NC

General Manager 07/2016-Current

●Creates schedules to ensure adequate and efficient staffing at all times

●Ensures all hours are reported to payroll in a timely manner

●Orders all store products & maintains the budget

●Takes inventory weekly, quarterly, and yearly

●Makes nightly deposits

●Recruits, trains, and supervises all employees and management staff

●Delegates management duties

Bojangles @ Jeniel LLC Charlotte, NC

General Manager 08/2014- 07/2016

●Directed and trained all staff members and evaluated them in order to develop quality staff members

●Maintained the inventory as well as ordered all materials needed to provide the best customer experience

●Completed monthly budgets to be able to maintain profits

●Interviewed and hired all staff for current and new locations

●Maintained 100% health scores according to the Department of Health and OSHA standards

Select Staffing @ Harbor Freight Tools (Temporary) Aberdeen, NC

Line Packer 04/2013- 08/2014

Ultimate Staffing @ Harbor Freight Tools (Temporary) Aberdeen, NC

Line Packer 1/2012 – 5/2012

LaShonda M. Rose

Rent-A-Center Aberdeen, NC

Store Manager 08/2008 – 11/2011

●Directed and trained all staff members and evaluated them in order to develop quality staff members

●Maintained high sales quotas to maintain and grow the revenue in the business

●Balanced the store budget monthly and maintained top sales in the market for more than four quarters in a row

Carolina Payday Loans Dillon, SC

Branch Manager 5/2007- 4/2008

●Successfully managed a three-person office, were the revenue grew over $150,000 in an eight month period

●Evaluated office production, revised procedures and devised new forms in order to improve efficiency of workflow

●Maintained the most profitable branch in the district

Zaxby’s Dillon, SC

General Manager 7/2005 – 5/2007

●Planned employee schedules for work as well as ensured accurate training

●Maintained the inventory as well as ordered all materials needed to provide the best customer experience

●Maintained a quality score in customer service as well as restaurant appearance

●Completed monthly budgets to be able to maintain a successful business

EDUCATION

Strayer University (Current) Candidate for Bachelors of Science

Personal and professional references available upon request



Contact this candidate