Customer Service Manager
Resume:
LaKeeka D. Dorsey
Detroit, MI 48219 *************@*****.***
OBJECTIVE:
Seeking a position that would utilize my professional experience, education and skills. SUMMARY OF QUALIFICATIONS:
Professional Manager experienced in working in highly stressful situations and fast paced environments, which requires the ability to think quickly, creatively, critically, and communicate interpersonally with individuals at all levels of an organization. Experienced in workplace ethics, human resource functions, and meeting deadlines. Highly Skilled in:
Customer service Office operations
Training & development Advertising
Inbound call operations Cross-selling
Clerical operations Minimal payroll & bookkeeping
Desktop publishing Data entry & database processing Organization Office setup
COMPUTER SKILLS:
Microsoft Office: Word, Excel, PowerPoint, Publisher, and Access WPM: 50-60
PROFESSIONAL EXPERIENCE:
Securitas Security Services, Inc Detroit, Michigan March 2016-November 2017 Human Resource Specialist
Recruiting new employees
Job Fair management
Hiring and Terminating employees
Onboarding and orientation processing
File management
Unemployment
Dorsey Schools Pontiac, Michigan November 2013-March 2016 Adjunct Instructor
Business course instructor
Classroom management
Retention manager
Dorsey Schools Pontiac, Michigan February 2013-March 2016 Team Lead Administrative Assistant
Office management
Registering student
Maintaining student files
Customer service
Campus Vue management
Grad students out
Title Source, Inc. Detroit, Michigan May 2012-February 2013 HUD Reviewer
Review and process HUD loan applications
Verify documents
Customer service
Cititrends Saginaw, Michigan September 2009-January 2011 Store Manager
Inventory management
Train and develop sales associates and management
Manage store operations
Prepare schedule and time management
EDUCATION:
Davenport University Warren, Michigan
Post Graduate Certificate of Health Care Management, August 2014 Baker College Center for Graduate Studies Flint, Michigan Masters of Business Administration in Human Resources Management, June 2009 Northwood University Troy, Michigan
Bachelors of Business Administration, June 2006
Associate of Business Administration, June 2006
AWARDS/ACKNOWLEDGEMENTS:
* Rock Financial Isms Award (2017)
* Dorsey Schools 100% Retention Award (2013-2014)
* Baker College Dean’s List (2007-2008)
* Michigan Association of Collegiate Registrars & Admissions Officers Recipient (1999)
* Youth Leader (2003)
* Teacher Appreciation Award (2004-2006)
* Northwood Dean’s List (2006)
* Farmers Outstanding Service Star Administrative Support award (2004-2006)
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