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Customer Service Manager

Detroit, Michigan, United States
January 18, 2018

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LaKeeka D. Dorsey

***** ********* 810-***-****

Detroit, MI 48219


Seeking a position that would utilize my professional experience, education and skills. SUMMARY OF QUALIFICATIONS:

Professional Manager experienced in working in highly stressful situations and fast paced environments, which requires the ability to think quickly, creatively, critically, and communicate interpersonally with individuals at all levels of an organization. Experienced in workplace ethics, human resource functions, and meeting deadlines. Highly Skilled in:

Customer service Office operations

Training & development Advertising

Inbound call operations Cross-selling

Clerical operations Minimal payroll & bookkeeping

Desktop publishing Data entry & database processing Organization Office setup


Microsoft Office: Word, Excel, PowerPoint, Publisher, and Access WPM: 50-60


Securitas Security Services, Inc Detroit, Michigan March 2016-November 2017 Human Resource Specialist

Recruiting new employees

Job Fair management

Hiring and Terminating employees

Onboarding and orientation processing

File management


Dorsey Schools Pontiac, Michigan November 2013-March 2016 Adjunct Instructor

Business course instructor

Classroom management

Retention manager

Dorsey Schools Pontiac, Michigan February 2013-March 2016 Team Lead Administrative Assistant

Office management

Registering student

Maintaining student files

Customer service

Campus Vue management

Grad students out

Title Source, Inc. Detroit, Michigan May 2012-February 2013 HUD Reviewer

Review and process HUD loan applications

Verify documents

Customer service

Cititrends Saginaw, Michigan September 2009-January 2011 Store Manager

Inventory management

Train and develop sales associates and management

Manage store operations

Prepare schedule and time management


Davenport University Warren, Michigan

Post Graduate Certificate of Health Care Management, August 2014 Baker College Center for Graduate Studies Flint, Michigan Masters of Business Administration in Human Resources Management, June 2009 Northwood University Troy, Michigan

Bachelors of Business Administration, June 2006

Associate of Business Administration, June 2006


* Rock Financial Isms Award (2017)

* Dorsey Schools 100% Retention Award (2013-2014)

* Baker College Dean’s List (2007-2008)

* Michigan Association of Collegiate Registrars & Admissions Officers Recipient (1999)

* Youth Leader (2003)

* Teacher Appreciation Award (2004-2006)

* Northwood Dean’s List (2006)

* Farmers Outstanding Service Star Administrative Support award (2004-2006)

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