HENRY (OSCAR) CROSSMAN

*** **** ***** ******. #* 158

Long Beach, Calif. 90802

Phones: 310-***-**** (home)

562-***-****(Cell)

E-mail: ac326a@r.postjobfree.com

Fax No: 562-***-****

SUMMARY/GOALS:

Over 10 yrs. in merchandising/customer service. Solid and extensive hands-on experience developed thru key strengths: natural problem solving skills, reliability and results orientated track record of accomplishments. A hard working, efficient, detail- orientated team player who works well independently or in a team setting. Applicant wishes to maximize performance/customer service experience by utilizing skills at your store.

QUALIFICATION HIGHLIGHTS:

O Excellent communication skills. verbal/written.

O Goal-orientated, reliable and positive.

O Multi-task capability.

O Processional in appearance, work and manner.

O Takes initiatives to build a loyal customer base. O Knowledge of visual standards/techniques of merchandising. O Strong command of the English language to read/speak and write effectively. O Ability to develop relationships with customers/colleagues at all levels. O Computer/internet literate.

EDUCATION:

O Okla. State University, Stillwater, Okla., B.S. Degree. O Cameron College, Lawton, Okla., A.S. Degree.

O University of Calif., at Irvine, Irvine, Calif., Certificate in Mgmt. Engr. O Calif. Computer Schools, Santa Clara, Calif., Certificate for PMC Windows. EMPLOYMENT HISTORY:

(1) LOWES HOME IMPROVEMENT CENTER, Hawthorne and Pico Rivera, Ca, Stores. Hired as Sales Associate, F/T

02/2011 to present at $1 1 .50/hr. Supervisor: Kirby Nabarrete or Jose Rodriguez, Mgrs. O Provided superior, quick Friendly customer service by answering customer’s questions, providing purchase assistance.

O Kept shelves stocked, price tagged merchandise,

O interpreted price tag and UPC information for customers. O Provided customer assistance throughout all areas of store. O installed point-of-sale displays, cash register assistance. O Assisted Loss Prevention to minimize shoplifting, employee theft, vandalism. Protect company assets.

O Member of store weekday sales team thal increased net sales by 6%. O Recipient of an outstanding Customer Service Review on Lowe's website, 08/201 1 O Reduced Product Returns by 16%

(2) PEDUS SERVICES: South Pasadena, Calif.

Hired as full-time Customer Service Rover

3l2OO2to 1112008. Supervisors: Howard Christopher or Mrs. Martha Moreno Pedus contract with the stores was not renewed and was laid off. (Note that Pedus Services was bought by Weiser services)

O Provided services to multiple L.A. county supermarkets: Vons, Pavilions, Ralphs, and Albertsons. O Completed markdowns, counts, and inventories as scheduled. O Demonstrated courtesy, friendliness, professionalism with prompt/efficient response to customer calls/complaints at all times.

O Performed daily recovery, maintenance and housekeeping of store. O Performed merchandise sizing, pricing, ticketing and presentation in compliance with company standards.

O Recipient of "WE BELIEVE THAT YOU ARE A WINNER" certificate, 7117/2OO8. O Assisted loss prevention to minimize shoplifting, vandalism. Protect company assets, monitor cashiers.

O Increased store profits by 3-5%

(3) MICHAELS ARTS/CRAFTS: Torrance, Calif.

Employed as part-time Customer Sales Associate

11/2008 to 08/2009 Supervisors: Patty Avila or Brian K. Quit to broaden sales experience area. O Performed normal store demands which included lifting, restocking shelves, loading/unloading delivery/trucks.

O Maintained merchandise/brand name familiarity within store in order to better accommodate customer service.

O Assisted customers in any way necessary; assisted in locating merchandise, answered questions, greeted all customers within 10 feet at every point of sale transaction. Took all customers to the product location

O Recognized as a "# 1 Customer Service Rep. Ranking based on accuracy, customer service and dependability by "Mystery Shopper", 2009

O Reduced Customer Complaints/Returns by 16%