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Customer Service Active Directory

West Palm Beach, Florida, United States
January 18, 2018

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Objective: A position with a stable firm that will allow me to utilize my skills and expertise in Information Technology and Service Engineering, while encouraging personal and professional growth.

Skills: Test equipment, i.e., Micro Computers, Digital and Analog Meters, Read, configuring network systems, working with routers, Certifications in HP, IBM, Apple and also Bi-Lingual (English/Spanish).


Computer Aid Inc. 03/15 to 12/17

Toll Plaza Equipment Technician

Troubleshoot and maintain toll equipment

Repaired and upgraded electronic equipment

Soldered replacement parts and prepped electronic toll equipment

Northern Frontier Security, Duluth, GA 02/09 to 2/15

Warehouse Operation Manager

In charge of inventory control and shipping.

Managed logistics, processed orders.

Specializing warehouse tasks in loading and unloading.

Scientific Games, Alpharetta, GA 05/07 to 02/09

Inventory Specialist

Managed logistics of shipments containing inventory to meet deadlines.

Supervised creation and application of shipping documents necessary for inventory.

Accountable for efficiency of warehouse processes.

U.S. Energy, Alpharetta, GA 03/05 to 04/07

Utility Meter Technician

Measured and recorded water levels for residential use.

Maintained utility equipment within assigned territory.

The Chubb Institute, Alpharetta, GA 02 03/ to 03/05

Network Administration and Engineering Student

Installed, configured, maintained and provided troubleshooting for hardware.

Implemented TCP/IP Protocol Suite including IP addressing, subletting and routing; configured TCP/IP, DHCP, WINS, and DNS.

Installed, configured and maintained Windows 2000 Professional and Server.

Managed and maintained the Active Directory in Windows 2000 network.

Designed an Active Directory structure, and managed sites as well as Group Policy objects.

Installed, configured, and maintained Red Hat Linux and DOS operating systems.

Georgia Duplicating, Norcross, GA 05/00 to 02/03

Service Technician

Configured copiers and installed new copiers on-site

Upgraded, repaired and installed software drivers

IBM, Atlanta, GA 02/99 to 5/00

On-Site Support Representative

On-Site Representative for GE Capital Business Partner with IBM in the Authorized Assembler Program

Provided local coordination and technical support for all IBM related issues with Business Partner

Maintained IBM server for all image downloads to be installed on all new systems being built

Produced Quality Reports, which included number of systems built and IBM options installed in these units

Performed audits of Business Partners adherence to IBM Quality Assurance policies and procedures as it related to Authorized Assembler Program.

Configured TCP/IP Addresses, Router Protocol, Lan/Wan Connections.

Intelatek, Ft. Lauderdale, FL 02/97 to 01/99

Service Engineer

Provided Field Service, Repairs, Troubleshooting for the following systems: Compaq, IBM, HP, Toshiba, Laptops, Windows 3.11 and Windows 95.

AmeriData, Miami, FL 01/96 to 02/97

Service Engineer

Supervised the Service Department at the Miami Location, handling all administrative duties of the department including ordering of parts and supplies, shipping, receiving, scheduling all service calls and in-house repairs.

The WALDEC Group, Ft. Lauderdale, FL 04/91 to 12/95

Customer Service Technician

Purchasing, shipping and receiving, repairing, troubleshooting, configuration and installation of software packages and hardware

Windows 3.3, Lotus, 1-2-3, WordPerfect 6.2, IBM O/S 2, Microsoft Office

Hardware: IBM PS/2, Compaq, Hewlett Packard, Advance Logic Research, NEC, Toshiba, Dell and Epson.

Novell installations, Configure TCP/ICP Address

CPU Electronics, Hollywood, FL 06/88 to 03/91

Computer Technician

Field and board level repairing, building systems, installations, peripherals, setting-up configuration on systems component level, customer service, and telephone support

O/E of Florida, Coral Gables, FL 03/87 to 06/88

Computer Technician

Field and board level repairing, building systems, installations, peripherals, setting-up configuration on systems component level, customer service, and telephone support.

Network Installation TCP/ICP Upgrades.

Computer Factory, Elmsford, New York 07/86 to 02/87

Computer Technician

Tested and set-up CPU systems, added memory expansion, installation of software, repairs, total installations

Handled IBM, Apple, Leading Edge, Tandon, Compaq

Handled all printer repairs, customer service, customer interface and service calls

Group W Cable Company, New York, NY 08/85 to 06/86

Service Technician Assistant

Cable television and trouble shooting

F. Lee Bailey & Aaron J. Broder, New York, NY 09/83 to 08/85

Law Clerk and Processor Server

Served summons and subpoenas, serviced clients, filed papers in proper courts and performed other office procedures

U.S. Navy, F.P.O. San Francisco, CA 07/79 to 06/83

Third Class Boatswainmate

Supervised deck work, painting and scraping, lettering, power and telephone shipboard connections, piloted PT Boats

Received Honorable Discharge from U.S. Navy


The Chubb Institute, Alpharetta, GA

Diploma – Network Administration + Engineering

School of Computer Science Technical Institute, New York, NY

Diploma - Digital Electronics

Sheridan Vocational Technical Institute, Hollywood, FL

Diploma - PC Repair

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