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Customer Service Manager

Location:
Sandton, GP, 2191, South Africa
Posted:
January 18, 2018

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** ********** *****

Stanmore

Phoenix

****

DANIEL PILLAY

Personal Information

Marital status: Married

Nationality: South African

Gender: Male

Place of Birth: Durban

I.D Number: 720**********

Date of Birth: 7/07/1972

Languages: English

Driver’s License: Code 08

Cell Number: 074-***-****

Email Address: ac323p@r.postjobfree.com

Attributes

Dedicated, always willing to learn and try new ideas, meticulous with attention to details, good interaction and communication skills. I enjoy teamwork, sharing of ideas and information. I think creatively and always attempt to think outside the box. I am excited by new challenges and always attempt to solve problems timeously and accurately. I always ask questions to further my knowledge and capabilities. Persistent and diligent worker. I favour solutions rather than excuses.

Education

Stanmore Secondary School

Grade 12

SUBJECTS:

ENGLISH

AFRIKAANS

TYPING

BIOLOGY

ACCOUNTING

MATHEMATICs

Skill Matrix

Skill

Proficiency 1-5

Months Experience

Microsoft Excel

2

12 Months

Microsoft Word

3

12 Months

Microsoft Outlook

2

12 Months

Microsoft

1

12 Months

Professional

Experience

Achievements

Reckitt Benckiser – Certificate of Market Excellence - Successful Selling

Megro Learning – Supervisory Management

Megro Learning – Industrial Relations

Megro Learning – Planning, Leading, controlling and organising

Megro Learning – Sales Motivation

1989 – 1991

Checkers Training Division

Cape Town

Sales, merchandising, Stock Control

I was a sales assistant.

Duties: Aggressively promoted the sale of household electrical appliances to customers in the store. I received numerous commendations for exceeding monthly sales targets and for providing quality customer service. Left this job to move to Durban.

1992 - 1999

Reckitt and Coleman Training Division

Durban

Merchandising, Customer Service, Sales

I was a merchandiser for the Reckitt Benckiser products.

Duties: Monitoring of stock levels held by customer maintenance of in-store product facings to prevent loss to opposition, stocking of shelves, paying particular attention to eye-level displays, promotion of products through interaction with customers & store management. Left this job to seek greater challenges

1999 – 2001

SGRP Meridian

I was a supervisor.

Duties: Assumed responsibility for stock management (control) in all stores allocated as well as distribution matters, manage stock on shelves ensuring maximum forward share, correct price information on shelves. Shelves are clean, damages & returns are kept to a minimum. Had to manage all in store targets, ensuring that client’s sales targets are achieved and the District Manager is regularly provided with accurate feedback for reports. Assumed responsibility for supervising and accounting for the outputs of the Field Marketers in my team ensuring accurate time – keeping and good performances. Made arrangements to fill vacancies or provide back up to staff when other staff left or off sick. Held training sessions with all my staff to keep them up to standard, handle in store complaints and arrange point of sale to get to the stores.

2002 – 2013

SGRP Meridian

I was a District Manager- manage the use of resources within the divisions budgetary framework, ensuring that adequate resources are available at all times to perform the field assignments as set by client services and clients targets are achieved.

Duties: Assume managerial responsibility & accountability for all my employees in my area. Ensuring that call cycles are up to date. Build promotional displays, develop an in depth knowledge of clients products and their brand strategies and brand objectives. Maintain records and analyse reports for client needs.

2013 – 2015

Freelance Rep for FMCG companies

Selling and distribution of FMCG goods, to retail stores throughout KZN,

References

Name

Title

Company

Cell Number

Gelien Els

Regional Ops Manager

SCRP Meridian

083-***-****

Loushan Baboolall

Regional Manager

Dunlop SA

082-***-****

Samantha Naidu

Administrator

Kumon Educations SA

084-***-****



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