Customer Service Manager
Resume:
Stanmore
Phoenix
DANIEL PILLAY
Personal Information
Marital status: Married
Nationality: South African
Gender: Male
Place of Birth: Durban
I.D Number: 720**********
Date of Birth: 7/07/1972
Languages: English
Driver’s License: Code 08
Cell Number: 074-***-****
Email Address: ac323p@r.postjobfree.com
Attributes
Dedicated, always willing to learn and try new ideas, meticulous with attention to details, good interaction and communication skills. I enjoy teamwork, sharing of ideas and information. I think creatively and always attempt to think outside the box. I am excited by new challenges and always attempt to solve problems timeously and accurately. I always ask questions to further my knowledge and capabilities. Persistent and diligent worker. I favour solutions rather than excuses.
Education
Stanmore Secondary School
Grade 12
SUBJECTS:
ENGLISH
AFRIKAANS
TYPING
BIOLOGY
ACCOUNTING
MATHEMATICs
Skill Matrix
Skill
Proficiency 1-5
Months Experience
Microsoft Excel
2
12 Months
Microsoft Word
3
12 Months
Microsoft Outlook
2
12 Months
Microsoft
1
12 Months
Professional
Experience
Achievements
Reckitt Benckiser – Certificate of Market Excellence - Successful Selling
Megro Learning – Supervisory Management
Megro Learning – Industrial Relations
Megro Learning – Planning, Leading, controlling and organising
Megro Learning – Sales Motivation
1989 – 1991
Checkers Training Division
Cape Town
Sales, merchandising, Stock Control
I was a sales assistant.
Duties: Aggressively promoted the sale of household electrical appliances to customers in the store. I received numerous commendations for exceeding monthly sales targets and for providing quality customer service. Left this job to move to Durban.
1992 - 1999
Reckitt and Coleman Training Division
Durban
Merchandising, Customer Service, Sales
I was a merchandiser for the Reckitt Benckiser products.
Duties: Monitoring of stock levels held by customer maintenance of in-store product facings to prevent loss to opposition, stocking of shelves, paying particular attention to eye-level displays, promotion of products through interaction with customers & store management. Left this job to seek greater challenges
1999 – 2001
SGRP Meridian
I was a supervisor.
Duties: Assumed responsibility for stock management (control) in all stores allocated as well as distribution matters, manage stock on shelves ensuring maximum forward share, correct price information on shelves. Shelves are clean, damages & returns are kept to a minimum. Had to manage all in store targets, ensuring that client’s sales targets are achieved and the District Manager is regularly provided with accurate feedback for reports. Assumed responsibility for supervising and accounting for the outputs of the Field Marketers in my team ensuring accurate time – keeping and good performances. Made arrangements to fill vacancies or provide back up to staff when other staff left or off sick. Held training sessions with all my staff to keep them up to standard, handle in store complaints and arrange point of sale to get to the stores.
2002 – 2013
SGRP Meridian
I was a District Manager- manage the use of resources within the divisions budgetary framework, ensuring that adequate resources are available at all times to perform the field assignments as set by client services and clients targets are achieved.
Duties: Assume managerial responsibility & accountability for all my employees in my area. Ensuring that call cycles are up to date. Build promotional displays, develop an in depth knowledge of clients products and their brand strategies and brand objectives. Maintain records and analyse reports for client needs.
2013 – 2015
Freelance Rep for FMCG companies
Selling and distribution of FMCG goods, to retail stores throughout KZN,
References
Name
Title
Company
Cell Number
Gelien Els
Regional Ops Manager
SCRP Meridian
Loushan Baboolall
Regional Manager
Dunlop SA
Samantha Naidu
Administrator
Kumon Educations SA
Contact this candidate