Sales Executive
Resume:
Curriculum Vitae
Jyoti Singh
Contact
Citizenship: Indian Date of birth: 20th December 1992
Tel : +91-844*******, 999*******
e-mail :*****.*******@*****.***
Objective
To become a part of professional & competitive organization with a vision to learn, adopt and implement my knowledge and prove myself as an asset to your organization
Key Skills
Proficient or familiar with Basic computer knowledge like office work including Avaya, MS Word, Excel, Outlook 365, MIS Software, CRM, Data Processing, Logistics Handling, Internet knowledge, HTML.
Education
2009-2013 Bachelor of Electronics & communication Engineering, secured 76.5%, from Gurgaon
College Of Engineering, Gurgaon, Haryana.
2009 12th Board CBSE, Secured 72.10%, Delhi Jain Public School, Palam, New Delhi
2007 10th Board CBSE, Secured 82.30%, Ram Chander Sanatan Dharm Sr. Sec School, Raj
Nagar, New Delhi
Work Experience
SRSG Broadcast India Pvt. Ltd. April 2017 to present
( Inside Sales Executive )
Make cold calls, prepare quotations and lead calls to prospective customers and maintain records of the same in the Telemarketing Report.
New client's development and ensuring recurring business by constantly being in touch.
Identifying prospective clients from various sectors
Generating leads for new business by running promotional mailers, cold calling etc.
Allocate appointments to Regional Sales team from calls made and leads identified.
Prepare quotes based on Inquiries logged and Product
Talk to customers for feedback on SRSG performance after product delivery.
Develop Prospect Database for communications and mailers of future offers.
Co-ordinating with different back office departments for Order execution, on behalf of Sales person, in case he/she is not available.
Safexpress Pvt. Ltd. Dec2014 to March 2017
( Customer Support Associate )
Organize for priority deliveries in co-ordination with operations team.
Maintain MIS.
Ensures that all the request, queries and complaint of customer are responded in a timely and professional manner
Responsible for proper scrutiny and recording of the complaints received from customers
Promote the services and products of all entities, and coordinate sales efforts with other department sales.
Oxigen Services India Pvt. Ltd., Gurgaon Dec 2013 to Dec2014
Customer support executive
Register the complaints in CRM and assure that register complaints will be closed within SLA
Interacting and handling the corporate clients. i.e; Paytm, Freecharge, SBI Netbanking.
MIS Reporting analysis & presentation of performance data on an ongoing basis.
Corporate clients Mail response and Escalation for B2B and B2C services.
Emailing, calling and SMS way of contact
Work with Remote Desktop (Logmein, Team viewer, Ammyy Admin, Show My PC).
Training Undergone
Genesis Forte Tech Pvt. Ltd., New Delhi, India Feb 2013 to May 2013 Trainee (Tech Support)
Generating Compliance report
To test the equipment before sending it to client.
Help them in installing it via phone or Team viewer.
Provide technical assistance (through phone or team viewer )
LG Electronics India Pvt. Ltd. New Delhi, India June 2011 to July 2011 Summer Trainee
Having an experience to know how a CTV is assembled, tested before making it available to customer.
Languages
1.English 2. Hindi
Awards & Recognitions
Participation various Literary Activities like Essay Writing Competitions & Debates
Bronze medal and certificate in shot put at school level.
Silver medal and certificate in long jump at school level.
Activities and Interests
Traveling
Some parts of North India.
Dancing
Performed at various events in School and College
Entertainment
Like to watch new movies and listen to music.
Photography
Keen admirer of artistic photography
Personal Details
Name : Jyoti
Father’s Name : Mr. Rameshwar Singh
Mother’s Name : Mrs. Savita Singh
Nationality : Indian
Hobbies : Music
Declaration
I confirm that the information provided by me is true to the best of my knowledge and belief
Date:-
Place:- New Delhi (Jyoti Singh)
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