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Customer Service Manager

Valdosta, Georgia, United States
January 15, 2018

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Contact for Interview: (904)***-****

Ann Bradford

Darryl Arnold

*** *. ******** ****** *** D, Muscle Shoals, AL, 35661

Mobile: (334) ***-****



05/2015 – Present SL Alabama, LLC Alexander City AL

Plant Superintendent

Supervises over 500 employees with 4 department managers and 10 supervisors also reporting

Manages KPI, SOP, GMP, and MES

Maintains standards of workmanship through adherence to Standard Operating Procedures

Interacts with headquarters ensuring plant goals are established and conveys message to employee group

Ensures discrepancies are resolved and products are up to established standards

Utilizes SAP, MES and EMT software to monitor to production and measures KPI’s

Maintain positive relationship with contractors and maintain strong communications

(Reason for looking: Recruited by P&A, seeking growth)

03/2009 – 11/2014 United States Army worldwide

Began service as Plant Manager/Operations Manager.

09/2009: Began opportunity as Military Police Officer.

01/2011: Returned to Iraq as Veteran Councilor.

03/2012: Molding Operations Supervisor

10/2012: Operations Superintendent

11/2013: Council Transitioning Officer/627th Military Police Company at Redstone Arsenal

*throughout military career transitioned frequently to multiple bases and overseeing multiple workers. Made multiple transitions to different avenues of military service. Below is a general summary of management experience:

Managed 52 workers. Oversaw production of chassis, suspension, powertrain, plates, brackets, carriers, yokes, tow hooks and electric motor parts

Worked within budgets and formulated plans to cut costs

Facilitated development, implementation of goals and communication between team members

Improved customer service through ensuring production was completed on time and accurately

Has worked with active duty veterans returning from combat duty

(Reason for leaving: pursued career outside of Military Service)

12/2006 – 01/2009 Northwest Pipe Company Denver CO

Night Plant Supervisor

Oversaw multiple departments which included: Fabrication, Maintenance, and Mills

Oversaw 47 employees in all facets of productions and work

Special Projects co-coordinator which included which included spear heading coordination with multiple departments and determining start date of projects

Maintained ISO 9001 certification

Conducted OSHA training and continually improving safety records

Coordinated with multiple departments and unions to ensure production was on track/ahead of schedule

(Reason for leaving: Pursued Military Service)

Additional Experience:

01/2006 – 06/2006 Master Brand Cabinet Montgomery AL

Manufacturing Supervisor

01/2003– 05/2005 ConAgra Foods Montgomery AL

Operations Management Supervisor

12/1999 – 01/2003 Simcala Industries Montgomery AL

Industrial Technician

12/1995 – 08/1999 Alabama Railcar Ozark AL

Heavy Shop Production Supervisor


Bachelor’s of Science/Industrial Engineering– Florida A&M University- Tallahassee FL

American Welding Society (AWS) John Ospina Salt Lake City UT 08/2008

Welding Inspection Seminar (API/1104)

Madison Chemical Industries INC. Antonio Liberatore Milton ON 08/2007

Coatings College, Polyurethane, Specification

Northwest Pipe Company Winsor Jenkins Portland, OR 04/2007, 07/2007

Symphony Management Training Program

Fundamentals Situational Leadership

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