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Medical Assistant Customer Service

Jacksonville, Florida, United States
January 15, 2018

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Sonya Terry

Jacksonville, FL *****


. I am a certified phlebotomist. with over 10 year's of experience working in the medical field in the hospital and clinical setting. I worked as a Medical Assistant,Certified Nursing Assistant. Insuranceance verifier, EMR, Medical lab Billing coding.Ekg technician, Xray technician.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Phlebotomist/ Medical Assistant


October 2017 to Present

Draw labs, Ekg, vital signs, charting EMR. Assist nurse and Physcian. Phlebotomist

Healthforce - Jacksonville, FL

June 2017 to Present

Phlebotomy, Vital signs, ECG, Medical Assesstment forms, Lab Forms. Agent

Enhanced Resource Centers - Jacksonville, FL

July 2016 to Present

Surveys for clients


Quest Labs All Medical Personnel - Jacksonville, FL July 2017 to October 2017

Draw labs, Speciman Processing

Marketing Assistant

Theo Hawthorne State Farm Agency Birmingham - Birmingham, AL February 2014 to October 2014

Al Marking Representive Setting Appointments for Agency Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness.Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams.Coordinated monthly and quarterly marketing and community events, such as Magic City Classic. February 2014 to

Supervisor Insurance Agent

Liberty National Insurance - Birmingham, AL

August 2014 to August 2014

72 Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.Promoted agency products to customers in person, on the telephone and in writing.Prepared necessary paperwork to process insurance sales and renewals.Submitted up-to-date activity and production logs to agency management for review.Presented and clearly explained insurance policy options to clients based on their needs and goals.Developed productive working relationships with car dealers, loan processors and other business partners in the community.Finalized and maintained all types of personal lines insurance policies within the agency.Presented account proposals in a professional and timely manner. September 1994 to

Office Medical Assistant

Childrens Health System - Birmingham, AL

December 2008 to November 2013


triage patients, assist physician and RN with examinations and procedures, labs, phlebotomy, lab procedures, vision and hearing, immunizations forms, inventory.


I was on the committee when they were considering the EMR when I transferred from a Children's Health System Cinic. of Alabama. which is Children's Hospital.

Skills Used

Data Entry, Lab Skills and Coding Skills., EMR, with Greenway and Medysis software Medical Assistant/Lab Assistant

Dr. Clifton Latting - Birmingham, AL

September 1994 to December 2008

X-RAY Tech Recorded patients' medical history, vital statistics and test results in medical records.Escorted patients to examination rooms and prepared them for physician exams.Performed lab tests and communicated results. Schedule procedures and schedule appointments, filing charts, lab coding, EKG, Chest Xrays, Order supplies for the office.

March 2006 to

Patient Care Technician/Sterile Processing Technician University Hospital of Alabama - Birmingham, AL

November 2006 to November 2007

with doctors and registered nurses to develop care plans for patients.Cleaned and sterilized instruments and disposed of contaminated supplies.Recorded patients' medical history, vital statistics and test results in medical records.Ensured HIPAA compliance. Turn patients, draw labs, assist rn with patients, intake and out put vital signs. etc

I worked with UAB part-time


Certificate in Phlebotomy

Clinical. Solutions - Jacksonville, FL

February 2017 to February 2017

Bachelors still enrolled in Business of Administraton with concentration Health Service Administration

Strayer University - Birmingham, AL

2015 to 2017


Lawson State Community College Birmingham - Birmingham, AL Biology

Miles College Fairfield

Medical Assisting

Birmingham College of Allied Health - Birmingham, AL Skills

Customer Service,verify insurances, Data Entry,Microsoft Word,Microsoft,Spread Sheets (10+ years), Phlebotomy

(10+ years)



November 2016 to Present


February 2017 to Present

Additional Information

Skilled Phlebotomist and Medical Lab Assistant and Medical Assistant.

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