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Customer Service Representative

Chicago, Illinois, United States
January 15, 2018

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Lisa Cann

** ******** **, ******* *******, IL ***11

Home# 630-***-****



Epsilon Marketing (Insight Global) – West Chicago, IL

January 2017 – November 2017

Account Executive - Contractor

•Oversee creative development and execution of campaigns.

•Manage list requirements and timelines for multiple projects.

•Act as the liaison between internal/external customers with customer service inquiries.

•Obtain client and internal approvals as needed.

•Review creative, development and vendor proofs with each campaign.

•Prepare reports, mail grids and supporting documents for client campaigns.

Henry Pratt (Chase Professionals) - Aurora, IL

September 2016 – December 2016

Project Coordinator

•Assist with processing and managing of project orders.

•Setup new customer accounts and enter orders.

•Handle internal/external customer service inquiries.

•Process RGP, Credits and Product complaints.

•Prepare Submittals/Resubmittals for assigned jobs.

•Maintain order and submittal logs.

•Prepare reports as requested.

DeVry University-Chamberlain College of Nursing- Downers Grove, IL

February 2016 – August 2016

Account Representative

•Identifying, researching and establishing new clinical partnerships for nursing students.

•Collaborate with internal stakeholders.

•Conduct research and evaluate potential healthcare agencies to determine if they qualify for future partnerships.

•Communicate with key contacts at healthcare agencies to complete Clinical Affiliation Agreements.

•Developed a working relationship and conduct joint efforts with other Chamberlin departments to maximize success across entire organization,

Imex Global Solutions (Pitney Bowes) Itasca, IL August 2011 - August 2015 Account Specialist

•Manage and develop client accounts to initiate and maintain favorable relationship with client

•Handle data processing of client files

•Research delivery complaints and resolve customer issues

•Provide customers with service prices and quotes Manage and develop client accounts to initiate and maintain favorable relationship with client

•Handle data processing of client files

•Research delivery complaints and resolve customer issues

•Provide customers with service prices and quotes

•Coordinate international shipments with printers and mail houses

•Create and maintain weekly reports

•Approve jobs for production and generate sales reporting

Affirmative Insurance Holdings, Burr Ridge, IL November 2004 - February 2010

Underwriter and Customer Service Representative

•Adhered to underwriting policies and state regulations

•Processed telephone and fax endorsements

•Maintained customer policies for outside agents

•Supplied client with market value reduction, clue reporting and quotes

•Audited internal and external agents

•Conducted quality control checks for final upload reports and reviewed documents for accuracy and completeness

•Identified missing information and areas requiring correction

•Contacted internal and external resources to obtain required information

•Ensured products were sold in compliance with company standards

World Distribution Services Inc. (Pitney Bowes) Elk Grove Village, IL

Exports Specialist and Customer Service Representative August 1999 - August 2004

•Processed export documents for domestic and international shipping

•Negotiated pricing with all major cargo airlines for fiscal purposes

•Maintained shipping reports and client files

•Troubleshot client account issues

•Managed telephone and fax orders for clients

•Created data reports based on client needs and approved jobs for production

Norwood Marketing (ITW) Downers Grove, IL November 1998 - August 1999

Customer Service Representative

•Assisted customers with account inquires

•Processed telephone and fax orders for clients

•Controlled product inventory

•Expedited orders once processed via vendors

Yellowstone International Corporation (Deutsche Post) Elk Grove Village, IL

OPS/Customer Service Representative

June 1992 - November 1998

•Oversaw expedition of ongoing publications international

•Coordinated pricing and routing information for distribution

•Prepared necessary correspondence needed for shipping via computer

•Forwarded all international airlines carriers and overseas agents

•Maintained export preparation and documentation for consolidated shipments

•Implemented a tracking log system for inbound shipments

•Negotiated with major cargo airlines and trucking companies for fiscal purposes


Proficient in Microsoft Windows, Excel, PowerPoint, Access, Outlook and Corel Quattro Pro, Salesforce, Adobe Acrobat


Triton College, River Grove, IL 1995 - 1996


•Property and Causality

•AS400 Certified

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