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Customer Service Representative

Chicago, Illinois, United States
January 15, 2018

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Kevin Smiley

**** ***** ******

773-***-**** Home

Attributes: Professional demeanor, very resourceful and flexible. Detail-oriented, reliable, independent, disciplined, attentive, focused, well-organized, excellent English and grammar skills. Open to challenges and constructive criticism.

Objective: To bring your company fourteen years of knowledgeable administrative support for the benefit of company growth.

Experience: Go Health 10/15 - Present

Health Insurance Enrollment Specialist

Licensed Health Insurance Agent, responsibe for guiding consumers through the process of selecting the correct health insurance plan under The Affordable Heathcare Act, while maintainig full compliance with federal and state regulations, Licensed in 16 States.

Northshore Hospital 8/12 - 10/15


Dispacthed hospital transporters to inpatient floors for medical procedures ordered by Doctors, Nurses and unit secretaries. Transported patients when needed, and supplied medical supplies to inpatient floors when requested.

Sears Holding 12/10 - 1/12

Customer Service/Sales Representative

Assisted customers with protection agreements for appliances purchased from Sears after manufactures warranty expired. Assisted customer with general questions regarding billing issues, payment plans, and preventative maintenance before manufacturers warranty expired. Set up appointments with customers when there is a need for technicians to service appliance.

International Marketing Ventures 5/07 - 10/10

Telephone Interviewer

Interviewed hospitals and imaging centers throughout the United States with regard to imaging equipment and patient monitoring equipment. Surveyed usage, type of equipment, manufacturer of equipment, as well as future plans for upgrading existing equipment. All surveys were done via computer.

Harborquest Temporary Service 12/06 - 5/07

Line Supplier

Supply material for the production of cosmetic products for Avon Corporation. Communicate with assembly line mechanics when problems arose with assembly line machinery.

President Corporation 10/04 - 11/06


Responsible for the showing and leasing of units to perspective tenants. Supervised rental properties and janitors with the maintenance and cleaning of property. Assisted existing tenant with problems with units.

Chicago At Your Service 10/02 - 10/04

Customer Service Representative

Registered customers attending conventions and seminars with the Chicago Metropolitan area. Answered questions regarding scheduling of seminars and conventions. Maintained kiosk with regards to information about companies attending convention.

Smart Corporation 02/00 - 10/02

Correspondence Clerk

Assisted patients, physicians, and legal personnel with requests for medical records. Copied records via copy machine and microfilm machine. Maintained terminal digital file, kept accurate account of finances received with regard to the payment of medical records. Reported daily to medical records director. Greeted walk-ins and directed them to appropriate personnel.

Paige Temporary Service 05/99 - 02/00


Contacted insurance companies regarding unpaid claims, verified reasons claims were denied and the necessary steps needed for unpaid claims to be paid.

Manpower Temporaries 01/99 - 04/99

Customer Service Representative

Assisted military personnel with securing appointments. Assisted with billing problems and concerns, answered inquiries regarding military provided insurance.

MCI/WorldCom 06/90 - 10/09

Customer Service Representative

Assisted customers in large call center with long distance telephone service. Answered questions regarding billing issues, change of service and cancellation of service. Responsible for quota regarding number of inbound calls, as well as quota for sales.

Education: Academy of St. James

Bradley University

Training Incorporation

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