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Customer Service Sales

Scottsdale, Arizona, United States
January 15, 2018

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**** **** ******** **., ***. ****, Scottsdale, AZ 85260

(608) ***-**** ~


Highly creative and multitalented individual with extensive experience in Marketing and Office Management, Directing, Coordinating, Executive Assistant, Investigations and Graphic Design. Has exceptional collaborative and interpersonal skills; a driven, committed team player with well-developed written and verbal communication abilities, including designing specifications on project plans and business correspondence. Passionate and inventive creator of innovative advertising and designing strategies and accustomed to performing in deadline-driven environments with an emphasis on working budget requirements.


American Express - Phoenix, AZ

Compliance Analyst 2017 (Contract)

Responsible for comprehensive screening process in the Financial Intelligence Unit (FIU) Department to identify all existing and potential account relationships with Sanctioned persons & Entities and Politically exposed persons (PEPS), which is conducted by the FIU-Sanctions team, using the enterprise screening tools. Specific responsibilities include performing enhanced due diligence research, collaborating with lines-of-business and coordinating special projects. Also works with various teams across the Country, including Market Compliance Officers and line-of-business representatives. Arizona Department of Revenue - Phoenix, AZ

Criminal Investigator - Auditor 2016 (Contract)

Responsible for the prevention of fraudulent state tax returns by referring to a systematic and independent examination of criminal investigations. Inputs data and internal information into computer filing tracking systems. Also conducts further investigations through phone contacts and resolves tax return issues with successful, prompt and courteous resolutions. Arizona Research Center - Phoenix, AZ

Director of Recruiting and Coordinating Manager 2015 (Ownership dissolved)

Responsible for developing and executing the recruiting process for the clinical research studies. Coordinate and implement clinical study initiatives by providing specific phone screening questionnaire for each individual study to the appropriate qualified candidates. Also conducts administrative duties by scheduling appointments for patients, doctors and medical coordinators, filing patient data into the computer system and daily follow up calls. Key Achievements:

● Playing a critical role in ensuring to enlist the best possible qualified patients into the clinical studies provided, very efficiently and effectively.

● Building a healthy relationship with local and internal customers and external sponsoring agencies and clinics. Child Protection Services - Phoenix, AZ

Intake Specialist 2015 (Contract)

Responsible for taking inbound calls for the Arizona Child Abuse Hotline. Develop and implement strategies for reaching out to disconnected children, youth and families. Input information into encounter forms and upload into system programming. Handling internal operation and disseminate information to appropriate program staff and DES case workers.

Key Achievements:

● Assisted Community Organizers in coordinating interaction between the agency and partnering with case workers and the community.

● Successfully helped children reconnect with their families to build a stronger bonding future. Educational Management Corporation - Brown Mackie College - Phoenix, AZ Assistant Director of Admissions 2014

Responsible for recruiting qualified applicants for admission to the school in accordance with state and federal accreditation and company policies and regulations, consistent with the highest ethical standards. Also conducted a high quantity of prospect phone contacts to secure appointments and interview activity, and conduct follow-up activity with unresolved interviewees and future class applicants. Key Achievements:

● Accurately and completely explained educational programs, expected outcomes, student’s services and financial consideration to students, parents and educators.

● Successfully managed inquiries to achieve prompt contact and performance activity of weekly goals. 2

Wisconsin Auto Title Loans, Inc. - Madison, WI

Customer Service Sales Representative 2013 (Relocated to AZ)

Responsible for proficiency in all products, programs and collections process. Assists customers in completion of their applications and contracts, while maximizing rates and loan amounts. Answers all inbound calls promptly, portraying ease and simplicity of the loan process. Solicits active and former customers daily to inquire about new loan needs and supports all corporate marketing initiatives.

Key Achievements:

● Produces consistent customer and financial growth through effective lending and sales practices, with an emphasis on customer satisfaction.

Allstate Insurance - Express Center - Cross Plains, WI Customer Service Specialist 2012 (Company location closed)

Responsible for taking claim related activities within established quality, productivity and process standards on specific losses as directed by management or claim adjuster. Providing solutions and answers to serve each customer’s individual needs on both auto and property claims.

Key Achievements:

● Successfully completed certified Customer Service training course at the Express Call Center.

● Maintain positive, compassionate and trusting customer relationships. Miracle Ear - Valley Hearing of Wisconsin - Madison, WI Office Manager 2011 (Company location closed)

Managed all office duties for the patients and specialist. Responsible for data filing, scheduling, reception, sales, billing, insurance, reporting and inventory.

Key Achievements:

● Established trusting relationships with patients and key clients.

● Successful in high volume sales with various Miracle Ear products and hearing aids. Successful Work Options - Madison, WI

Job Coach 2010-2011

Responsible for coaching the mentally disabled with their jobs and everyday tasks. Transported patients to and from their homes and took part in their job building skills at the community activity center. U.W. Health Hospital - University of Wisconsin Health Services - Madison, WI C.N.A. Screener 2009 (Seasonal contract)

Responsible for screening/monitoring all patients/visitors for the flu virus or any other illnesses upon entering the hospital. Key Achievements:

● Successfully provided skills and experience as a qualified Certified Nursing Assistant and completed CPR/First Aid course at the American Red Cross Center.

AT&T - Yellow Page Communications - Madison, WI

Graphic Designer 2001-2008 (Company economy layoffs)

Managed and designed Yellow Page advertising for AT&T clients. Provided project management for clients that required ad planning, creative layout, photo selection and all related graphic design. Designed and coordinated all phases of advertising, including copy and layout for print. Graphic Design ads ranged from black and white to full page four color process. Project management also included all scanned photos and spec ad layouts.

Responsible for coordinating with sales representatives and management, all projects for clients they represented. Project coordination included aspects of spec ad requests through beginning to final concept and printed Yellow Page ads. Key Achievements:

● Successfully completed client projects worth up to $520,000.

● Established trusting relationships with designers, vendors and key clients. EDUCATIONAL BACKGROUND

Bachelor of Fine Arts Certified Nursing Assistant

Milwaukee Institute of Art and Design, Milwaukee, WI Madison Area Technical College, Madison, WI TECHNICAL PROFICIENCY

Information Technology Technician Macintosh Computer Workshop Madison Area Technical College, Madison, WI Fox Valley Technical College, Neenah, WI Macintosh Computer Desktop Publishing Office Technology, Neenah, WI

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