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Customer Service Microsoft Office

Los Angeles, California, United States
January 15, 2018

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Steven A. Sjelin

Greater Los Angeles, California

Client service-oriented, motivated young professional with an aptitude for innovation and creative problem-solving, adaptability to unfamiliar situations, developing rapport and trust with community as well as non-English speaking persons, and proven leadership in public service. Communicative and personable, ability to interact with all levels of management, will learn and adapt quickly, follow direction, and serve customers with poise and professionalism. Areas of Expertise

● Project leadership ● Advanced writing skills ● Excellent at Multi-tasking

● Customer Service ● Social media ● Spanish translations and speaking

● Microsoft Office ● Interpersonal Communications ● Organizational Skills EDUCATION

Bachelor of Arts in Spanish Language and Literature B iola University, L a Mirada, CA, D ecember 2016 Coursework: general education, philosophy, communications, languages AWARDS & DISTINCTIONS

Eagle Scout with Order of Arrow designation (600+ service hours) Sigma Delta Pi, President (National Collegiate Hispanic Honor Society), Deans List, Spanish Club, and Philosophy Club EXPERIENCE HIGHLIGHTS

THE PAINTED TURTLE, Greater Los Angeles, CA, May – December 2017 The Painted Turtle is a year-round camp located in Lake Hughes, California which was founded in 1999 by Paul Newman and Page and Lou Adler. The Administrative office for the Painted Turtle is located in Santa Monica, CA. Office Manager

Responsibilities included placing, receiving, and relaying all phone calls to the main number, tracking inventory and ordering office supplies as needed, maintaining office and computer equipment and requesting outside vendors’ services as directed. Sorted and distributed all mail, faxes, packages, and other incoming materials. Oversaw the Internship program, streamlined processes to ensure smooth transitions of all responsibilities. Executive Director Assistant

Responsibilities included providing general administrative support, assisting with communications department, arranging meetings, managing calendar, coordinating travel, and preparing PowerPoint presentations for the Board meetings. Assistant Bookkeeper

Responsibilities included preparing weekly bank deposits, processing Accounts Payable, managing credit card account, coordinated budget preparation, reconciling accounts as needed, and assisted directors with expense reports. K ey Accomplishment:

● Streamlined processes to ensure efficient workflow, and strategic functionality of office.

● Interfaced with Non- English speakers as translator unable to communicate with organizational staff. Steven A. Sjelin

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ALZHEIMER’S ORANGE COUNTY (AOC), O range County, CA, June-September 2016 Outreach and Advocacy Intern

Supported outreach and advocacy functions, outreach and education awareness to legislative community, representation at community health events, and provided accurate information for outreach community contact list. Notified agencies regarding organizational activities and events and acted as legislative representative for AOC at intercounty council meetings. Organized fundraising events at local facilities and enlisted local elected officials’ attendance. Contacted potential donors for fundraising activities.

Key Accomplishment:

● Provided outreach and education services increasing Hispanic awareness of Alzheimer’s support services to non-English speaking community members.

● Interfaced with elected county council representatives in local events to increase awareness and fundraising abilities. UNIVERSIDAD COMPLUTENSE DE MADRID, M adrid, Spain, January-May 2016 Spanish Immersion Program Student

Attended select program to learn, appreciate, and adapt to foreign culture and language. Conducted all activities and interactions using Spanish, developed insight into nuances of Spanish culture and language, and assimilated into Spanish culture to improve understanding of difficulties between societies. Key Accomplishments:

● Recognized leadership with current Spanish affairs discussions in Spanish or Castilian at weekly club meetings

● Participated in cross-cultural events to improve communication and share common educational objectives. SADDLEBACK CHURCH, LOCATION, Winter 2014

Camp Counselor

Supervised eight youths in winter program utilizing recreational activities, outdoor skills, teamwork, and personal perseverance training. Facilitated communications, deescalated conflicts, and presented demonstrations on new skill acquisitions.

Key Accomplishment:

● Established leadership managing youth in novel, high-stress situations. COMMUNITY LEADERSHIP

LOS ANGELES REGIONAL FOOD BANK, L as Angeles, CA, September-December 2016 Volunteer Interpreter

Assisted with low-income, non-English speakers in communicating needs for food, clothing, and medical distributions. Key Accomplishment:

● Provided translation services to dozens of families and individuals unable to communicate with organizational staff.

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