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Microsoft Office Information Technology

Harrisburg, Pennsylvania, United States
January 15, 2018

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Bryan E. Perry Sr.

**** ******** **** ****, **********, PA 17110



Information Technology Specialist seeking a full time position with Professional with your organization, utilizing my experience and skills in the field of Information Technology Tier II Help Desk/Service and Support Technician.


Chiquita Brands International/Fresh Express North American, Harrisburg, PA

Service and Support Representative, Nov 2009-Dec2017

Administer and oversee computer support to Chiquita/Fresh Express Harrisburg staff and remote office users, including technical assistance with hardware and software related problems.

Troubleshoot Microsoft Office, Microsoft XP, Windows OS, Office 365 and Citrix Platform.

Direct workflow task using IT Service Desk Portal Tracking, Ticketing and Inventory Software.

Maintain corporate HP MFP printer/peripheral equipment, Avaya phone system administration and DW Spectrum and Hikvision NVR Company Security network equipment.

Operate and control user profiles using Microsoft Active Directory and SCCM (System Center Configuration Manager) for Software Deployment to a Large Enterprise Domain work Environment.

Train, develop and support end-users on a variety of Microsoft Office products, tools and platforms.

Image and troubleshoot Dell Optiplex desktops/ Latitude laptops/Venue Tablets using Norton Symantec Ghost and SCCM Software Deployment OSD/MDT Task Sequences, as well as troubleshoot company

Apple OSx iPhone 5s-6s smart phones.

Pennsylvania House of Representatives, Harrisburg, PA

Desktop Support Technician, Sep 2006-May 2008

Implement and maintain computer, technical, hardware, and software support to Capitol and District office caucus staff.

Operate caucus peripheral equipment and PolyCom video conferencing equipment for PA House leadership members and workflow task using Computer Associates Service Desk application.

Troubleshoot Microsoft Office 2003, CTS and various caucus related applications using Microsoft Remote Assistance with caucus staff and members.

Pennsylvania House of Representatives, Harrisburg, PA

Network Administrator II, Oct 2005-Sep 2006

Administer support for all caucus related network services i.e. Blackberry BES, Intranet and Internet, in addition to providing technical assistance with hardware and software problems.

Identify, evaluate, and recommend hardware and software products and assist district office and capitol desktop support staff with requests.

Oversee and maintain enterprise backups using VERITAS Backup Exec.


Microsoft Certified Professional, 2008

Microsoft Certified Desktop Support Technician, 2008

Strong Experience with IBM AS/400 applications and various corporate related web base applications issues using Microsoft RDP, ARD Remote Assistance tools.

Experience with Scripting with VBS and Powershell to query databases for reporting.

Detail oriented and exceptionally time efficient

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