Customer Service Microsoft Office

Vanessa Gomez

571-***-**** *******.********@*****.***

Skills

Languages: Spanish: Fluent

Software: Microsoft Office Suite 2010 (Access, Excel, PowerPoint, Word); Microsoft Windows Operating Systems Windows 7 and 8; IOS/Macintosh; basic HTML, JavaScript; basic understanding of database systems

Hardware: HP desktops & laptops; printers; general computer builds and repairs; hardware installations and swaps

Support: Helpdesk: escalation, documentation and customer service (email, phone, and in person)

Certification: Working towards Microsoft Office Suite

Experience

Gannett Digital McLean, VA

Market Data Analyst, Intern August 2017 – January 2018

Translate newsroom requirements into analytic solutions for 113 locations including USA Today.

Research performance on new platforms to determine reader’s engagement effectiveness.

Audit multiple newsrooms website to ensure site optimization.

Sport Clips Alexandria, VA

Stylist January 2016 – November 2016

Consulted 15+ clients daily, discussing hair-styling preference, and maintaining a high quality of customer service.

Marketed styling products to clients based on their unique needs, resulting in additional sales revenue for the company.

Sprint Woodbridge, VA

Sales Associate June 2014 – October 2015

Assisted 20+ clients a month with qualifying for Sprint cellphone services by collecting client’s information and running credit on the CMS to improve company’s revenue.

Consulted with an average of five clients a day on trouble shooting different devices, by inspecting the device to determine and resolve the issue which resulted in higher customer satisfaction.

Advocated to clients once denied services by redirecting to prepaid plans to maintain business.

Banana Republic Woodbridge, VA

Sales Associate September 2012 – May 2014

Advised and styled 10+ clients a day to bring in new business and maintain current clients.

Achieved company standard of 80% customer satisfaction rate by greeting and remaining attentive to each individual need.

Education

Year Up, National Capital Region Arlington, VA

Information Technology Training March 2017 – Present

Enrolled in a leading national career development program with 250 corporate partners, graduating 2,000 students annually across 13 cities; the one-year program includes college-level coursework, career training, and a six-month corporate internship.

Earned 32 credits through the American Council on Education's College Credit Recommendation Service (ACE CREDIT); relevant course work includes Intro to Computer Applications, Business Writing, Public Speaking, and Career Development.

Volunteer and Leadership Experience

Ebenezer Nicaragua

Missionary June 2014

Led children through school activities to help them adjust to the new individual schedules.

Christian Association of Youth Mentoring New York, NY

Mentoring November 2013

Successfully completed Core Learning Training for mentoring youth adults.

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