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Customer Service Administrative Assistant

Longview, Texas, United States
January 15, 2018

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La'Tanya Smith

Longview, TX *****


Seeking a challenging position in a fast-paced environment where 8+ years experience providing administrative support, including performing internal and external communications, scheduling meetings, facilitating event registration, supporting other departments and telephone coverage will be found valuable.

Work History:

Administrative Assistant III

Akima - Dallas, TX - August 2016 to November 2017

Assisting in a variety of administrative matters; maintaining a wide variety of records (stored both manually and electronically) verifying statistical reports for accuracy and completeness; compiling information; and handling and adjusting internal requests. Assistance with answering phones, and scheduling appointments. customer services skills for interacting with customers and be able to provide continual service coverage during customer support hours.

Clerical Support: Coding and filing documents; mail processing; basic data entry and file creation; file maintenance for various physical records, maintain accounting files, customer services skills for interacting with customers and be able to provide continual service coverage during customer support hours.

Manage records maintenance support for file disposal, manage inventory (archive inventory, scanning and indexing, shredding)

Perform clerical activities ( photocopying, file retrieval, delivery service (to mail room, other USPTO; Clerical support to provide continual service coverage during customer support hours. Participates in internal training through company Learning Management System and passing certification/Adhere to service compliance requirements by completing training modules and passing annual re-certifications.

Administrative Assistant

Renal Ventures Management, LLC - Dallas, TX - 3/2015- 8/2016

Enters treatment information into the MIS

Initiates, maintains, and completes the medical record.

Assists in other data related needs which may include entering episodes of care, responding to requests for data from the Network or DCI request.

Prepares meeting agendas and minutes as requested.

Maintains accurate treatment statistics, including treatment dates, hospital dates, no-show information, and information on absences. Provides reports to the nurse manager or area operations director.

May perform duties of receptionist including sorting and distributing mail, answering and routing phones calls, greeting and directing visitors, and other clerical duties.

Customer Service Agent

Extend Health - Richardson, TX - 2013-2014

Ensured superior customer service experience by addressing customer concerns, demonstration empathy and resolving issues promptly. Managed incoming calls daily; addressed customer inquiries/concerns as required.

Processed pricing & new product information/investigated resolved customer inquiries and complaints in a timely; empathetic manner.

Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Office Manager

Lafayette Trucking - Lone Star, TX - 2008 - 2012

Worked closely with operations, trucking personnel on aspects of client services, marketing and renewals.

Managed accounts payables, receivables and ensured traveling invoices were paid promptly, acted as the liaison between clients/insurance carriers to resolve service issues.

Negotiated with underwrites and carriers while troubleshooting claims and billing issues/managed incoming calls in a timely manner while inputting data into the electronic payment systems/software.



University of Phoenix-Online Campus


Ore City High School


Kilgore College

Medical Records

Tyler Junior College


Microsoft Office (Microsoft Word, Power Point, Excel) Data Entry, Data Collections, 50/60 wpm typing speed, Medical Billing, Multi-Line Phone System, Proactive Mindset, Scanning/Filing, Scheduling, General Office responsibilities; Office Machines etc.

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