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Customer Service/ Receptionist

Ontario, California, United States
January 14, 2018

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***** ******** **. ****** ******, CA 92551

(562)***-**** Cell

Professional Summary

I consider myself to be an energetic, results- oriented employee eager to bring administrative skills to a growing company. I specialize in utilizing the Internet and other new technologies as well as articulate and friendly with a professional demeanor. Excellent organization, communication, and relationship building skills.

Core Qualifications

• Strong customer service skills

• Effective at customer communication

• Experienced in multi-line phone system

• Proficient networking skills

• Able to offer understandable information to customers.

• Efficient at keeping client records


Kitchen Bath Collection

Shipping/ Receptionist

2017- January 2018

Torrance, CA

Responsible for calling customers and confirming shipping information

Answering multi-line phone system

Customer service

Managed all shipping paperwork

Attended customer walk-ins in our showroom

Double checked customer info on all paperwork

Booked shipments with carriers

Cancellations for carriers

Handled all e-mails with carriers

Responsible for tracking shipments and as well as speaking to customers in regards to their order

Shipped out over 100 vanities a day

Daily quotes with carriers within 30 min

Used google maps to accommodate any customers who needed it.

Bergen Logistics

Front Desk Office Assistant

2017- September 2017

Cerritos, CA

• Responsible for making purchases, paychecks, account payables, reports (Microsoft Word, Excel, etc.)

• Managed purchases for two warehouses

• Answering multi-line phone calls

• Customer Service

• Mail and package delivery

• Filing client records

• Witheld company information

Respiratory Therapy Home Care

Equipment Recovery

2016-April 2017

Bellflower, CA

• Responsible for filing charts, and medical records.

• Answering multi-line phone calls

• Maintained a regular follow-up with patients

• Data and inventory entry (Microsoft Word, Excel, etc.)

• Mail and Package Delivery

Global Guard Insurance Services

Insurance agent

2015-November 2016

Lynwood, CA

• Responsible for sales leads generation and account management.

• Develop and implement sales plan and manage all phases of the sales cycle-from prospecting to close and follow-up support

• Maintained a regular follow-up schedule with each active client and offered training for client employees.

• Awarded “Rep Of The Quarter” (2/2015) for sales, service and relationship building excellence

Warehouse Shoe Sales

Sales Rep


Lynwood, CA

• Courteously greet customers and efficiently process transactions within busy, fast-paced retail environments

• Operated cash register, scanners and computers to itemize and total customer purchases; collect payments and make change for cash transactions; and balance drawer at the end of each shift

• Displayed a positive, helpful attitude on a daily basis that was consistently praised by customers and employees.

Ross Retail Store

Sales floor/cashier


Long Beach, CA

• Created visual displays of products to be sold.

• Arranged products or merchandise to their respective areas

• Operated computerized cash registers, scanners and affiliated POS system


Lynwood High School, Lynwood CA

High School Diploma, 2014

East Los Angeles College, Monterey Park, CA


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