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Customer Service Microsoft Office

Location:
Bear, Delaware, United States
Posted:
January 14, 2018

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Vandoris Thomas

** ******** ****

Bear, DE *****

ac31a5@r.postjobfree.com

HM Phone Number: 302-***-****

Cell Phone Number: 973-***-****

Education

Associate’s Degree: Business Administration

Sawyer Business Institute

Clifton, NJ

September, 1976 – June, 1978

Vocational Certificate

Electronic Computer Programing Institute

Paterson NJ

June, 1979 - June, 1980

Certificate: CDL Class “A”

Smith and Solomon

217 B Lisa Drive

New Castle, DE

September, 2015 – December, 2015

Class CA- Commercial Driver License (Endorsements: Tank/HAZ-MAT, T-Doubles/Triples and Passenger

TWIC (Transportation Worker Identification Credential – Expires 9/2021

Objectives

Support application software testing, software integration management tasks to assure

customer satisfaction with application accuracy, quality and adherence to standard.

Capable of managing multiple assignments.

Enthusiastic team leader with strong communication, interpersonal and organizational skills

Excellent communication/listening skills used in identifying and satisfactorily resolving issues

that bring about positive changes.

Excellent proficient in Word Perfect, Emails, Microsoft Office, Microsoft Access, Microsoft Internet Explorer, Microsoft Outlook, Microsoft Project, Microsoft Windows, Microsoft Word, Relational database, Microsoft Excel and PowerPoint, Spreadsheet software, ALM, Share Point

Work Experience

USPS

West Chester, PA

CCA (City Carrier Associate)

July 2017- September 2017

Provided variety of services including delivering and collecting mail and selling stamps, supplies and money orders.

Drove a required vehicle for various routes for customers and businesses that lived within commuting distance of the facility location.

Express Scripts/Medco Health Services Inc.

Franklin Lakes, NJ (Work@home)

QA Project Lead

August 1993-November 2015

I

Identify positive and negative test cases as well as non-functional requirements and work with Development to define testing requirement.

Test coding changes within the Maintenance (QA environment and Production environment).

Develop test strategy test plan and test scenarios for product releases

Analyze system requirements to develop and maintain test plans, data and code.

Collaborate with Project Management and Development to create testable, monthly Scheduled Releases that meet acceptance criteria

Maintain accurate test execution metrics for each release and /or feature deliverables

Perform in pilot test execution as features, built and delivered by Development for ALM.

Evaluates applications requirements and design documents, worked closely with system engineers and architects.

Worked with Drug data files.

Proactively identified test issues and formulates strategies to mitigate schedule impact

Log defects in Asset Lifecycle Management (ALM).

Retest resolved defects and close defects in ALM.

Upload the test cases into ALM following approvals.

Support Management on special Project & proposals.

10+years of professional experience including QA Analyst in software testing.

Excellent knowledge of Multi department applications subsystems and functions

Excellent problem solving and analytical skills

Excellent time management skills

Excellent oral written communication skills

Maintain Feature Trace ability matrix for each feature delivered in a release

Train, mentor and leads junior team members on applications and job functions- coached, provided testing best practices

Commonwealth Land Title Ins

Paterson, NJ

Executive Administrative Assistance

September, 1990 – August 1993

Job responsibilities vary depending on Vice President request assigned documents provided by individual Attorney.

Answer multi-line telephone system, screen & transfer calls and use of voice mail as required, greet clients, visitors in a professional, friendly manner. Distribute, log, and file incoming mail and facsimiles, scan documents, collect and meter outgoing mail.

Use of Agency management software programs to process insurance premiums/payments from policyholders as needed, process renewals, endorsement requests & revised declarations pages.

Provide superior customer service and communications to all customers including oral, letter writing, e-mail and general correspondence. Processing claims and proactive renewal.

Support VP in various administrative tasks including marketing campaigns, correspondence and communications to customers.

Perform other general office administrative duties as required.

Paid Prescription/Medco Health Solution

Franklin Lakes, NJ

Production Analyst (Operations)

September, 1980 – September, 1990

Review Pharmacy member prescription claims

Evaluate member claims, process member claims before updated in the system for production

Excellent problem solving and analytical skills

Provided management with team statues on pass or rejected claims

Escalate risk concerns in a timely and appropriate manager

Review claims in Rumba system to ensure updates are process successfully in production environment (HIPPA).

Document, prioritize and monitor issues.

Implement testing framework.

Train, mentor and lead junior team members on job function.



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