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Administrative Assistant Customer Service

Austin, Texas, United States
January 16, 2018

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Valerie L. Howard

**** ******* **** *****, **** B

Austin, TX 78741



I am an accomplished leader, experienced, integrity driven, dependable, and self-motivated. I specialize in program coordination and “point on” task completion to produce exemplary results with minimal supervision.


Ohio Christian University. Business Management Major - Prerequisites

Columbus State Community College. Human Resources Major - Prerequisites

North Adult Education Center. Microsoft Office Certification (360 hrs.)

Ohio State Schools of Cosmetology. Managing Cosmetology Technology Certification (1800 hours.)

The Ohio State University. Accounting Major – Prerequisites

Cooperative & Intensive Office Education. Vocational Education Certification (2 years)


Typing/Keyboarding 65+ wpm

Facilitator - New Hire Orientation

Instructor – Post-secondary Education & Leadership

Post-secondary Education Program Coordinator

Administrative Assistant Procedures

Medical Secretarial Procedures

Assistant Manager Procedures

HR Assistant Procedures

Microsoft Office Certified: Word, Excel, PowerPoint, Outlook, Access

Career Tech Program Coordinator


Adecco at Education Testing Services (ETS), Austin, TX - Customer Support Representative – 12/2017 – Current (40 hrs/wk)

Provide customer support to District Testing Coordinators and staff with Texas Standardized STAAR Testing inquiries.

YouthBuild Columbus Community School, Columbus, OH

Program Coordinator / Post-secondary Education & Healthcare Career Tech Programs – 12/08 – 2/2017 (40 hrs/wk)

Provided post-secondary education and support to students at an “at risk” charter high school, age 16-21 years.

Independently created Post-secondary Education (PSE) and Healthcare Career Tech (HCT) programs.

Instructor - Post-secondary Education and Leadership course using Career Based Intervention (CBI) curriculum.

Managed staff of five Columbus State Community College adjunct staff, two PSE support staff, and two AmeriCorps Vista volunteers.

State Tested Nurse Assisting (STNA) program maintained a 98% passage rate for eight years; excellent rating; number one STNA program for at risk students in the State of Ohio.

Managed fiscal operations and tracked expenditures; Bill and Melinda Gates Foundation Grant.

Developed short and long term plans for both programs by monitoring progress, assure adherence, and evaluate performance objectives and programming to meet desired outcomes.

Developed advisory committee to foster current industry procedures and practices.

Attend local events, festivals, and outreach programs for student recruitment purposes, networking, and program exposure.

Prepared students for placement testing and assessed outcomes: OGT, ACT, SAT, COMPASS, Accuplacer.

Coordinated and hosted many events to encompass all areas of college and workforce development readiness.

Facilitated PSE workshops and breakout sessions at national conferences/conventions.

Created and maintained active community partnerships through Articulation Agreements for dual enrollment opportunities and Memorandums of Understanding (MOUs).

Responsible for creating official high school transcripts from Progress Books system and permanent academic files.

Established quarterly case management component for students and alumni to support both post-secondary education and workforce development success.

Established Stoneman Hall Resource Center to provide resources and support to current students and alumni, to navigate all aspects of PSE and workforce development.

Composed a 3 credit college course, Introduction to Healthcare; approved by Columbus State Community College.

Bronson & Migliaccio, LLP, Columbus, OH – Office Manager & Legal Administrative Assistant – 3/2008 – 8/2008 (40 hrs/wk)

Office Manager & Legal Administrative support to the Attorney, Paralegal, Client Manager, Supervisors and staff of 45.

Responsible for payroll, staff hiring and processing, inventory/equipment ordering, maintain employee records, prepare and maintain client files for court deliberations.

Prepared complaints, bankruptcies, judgments, default judgments and praecipe documents, as well as SIF, BIF, BD letters.

Nationwide Children’s Hospital, Columbus, OH – 4/1998 – 2/2008

Human Resources Assistant - Organizational Development / Comp & Benefits – 6/2006 – 2/2008 (40 hrs/wk)

Administrative support to Organizational Development, Comp & Benefit, Workforce Development and Employee Wellness departments.

Responsible for administrative assistant procedures: answering multi-line telephones, typing, dictation, mail distribution, copying, editing, filing, scanning, faxing, creating documents, and ordering office supplies. Maintained professionalism exceptional verbal and written communication, as well demonstrating excellent organizational and multitasking skills.

Responsible for coordinated classes and events; create marketing tools.

Maintaining CHEX support, and FMLA auditing.

Facilitator; Day-2 new hire orientation.

Involved in planning committees for on boarding new programs and events for employees.

Human Resources Assistant - Employment – 5/2002 – 6/2006 (40 hrs/wk)

Administrative support for the Director of Employment, Employee Relations Coordinator, and recruiters.

Responsible for maintaining A/P on MS Excel, Applicant Tracking database, MS Access for New Hire Orientation database, Cooperative Scholarship Program, Employee Tuition Reimbursement Program, Employee Referral Program,

Exit Interview Program, BCI/FBI fingerprinting and background checks on Webcheck system, Screenpoint reference checking, Kronos web base payroll system, GEAC and HRIS Employee Database.

Conducted telephone interviews for potential candidates.

Managed portal for candidate database.

Processed/maintained pre-employment screening for traveling nurses and new hire employees.

Coordinated meetings and event planning; employee recognition, staff meetings, job fairs, and recruiting events.

Composed meeting minutes, typed or transcribed, and edited all documentation.

Maintained MS Outlook calendars/scheduling.

Created staff presentations.

Handled relocation and travel arrangements; reconciled expenditures.

Hematology/Oncology Medical Secretary II – 4/1998 – 5/2002 (40 hrs/wk)

Administrative support for the Director of Hematology/Oncology and Director of Bone Marrow Transplant.

Responsible for medical billing and coding of physician procedures and services.

Created physician symposium and conference presentations.

Responsible for travel arrangements and reconciling expenditures.

Responsible for departmental event planning.

Maintained certification for physicians and create/maintain monthly physician on-call rotation schedule.

Responsible for composing, typing, transcribing, and editing all documentation for patient notes and physician letters.

Supported and maintained protocols for chemotherapy treatment.

Assisted in pre-screening bone marrow transplant patients and maintain patient files.

Maintained physician MS Outlook calendars/scheduling.

Responsible for troubleshooting and resolving patient/staff inquiries.

Simplistic Elegance by V’Lavonne: Wedding & Event Planning, Owner/Operator – Columbus, OH - 1/2002 – Current

Full Service event planning business: expertise in wedding planning and coordination.

Kristyles & Company Salon, Columbus, OH – Assistant Manager – 02/1993 – 4/1998 (60 hr/wk) / 4/1998 - 11/2008 (25 hrs/wk)

Assistant Manager of a salon; 12 cosmetologists, four barbers, and two nail technicians.

Responsible for booth rental collection, conducting State Board sanitation inspections and issuing fines, creating reports, and making cash drops, inventory/vendor ordering, scheduling, hiring and training, contract negotiations, facilitating staff meetings, troubleshooting client/staff inquiries.

Participated in local, state and national hair shows.

Presently hold a current Advanced Managing Cosmetology license.

-Ameritech, Columbus, OH – Administrative Assistant & Operator (1997)

-Chemical Abstract, Columbus, OH – Publication Typesetter and Transcriptionist (1988-1992)

-Motorist Mutual Insurance, Columbus, OH – Claims Clerk (1987)

-Online Computer Library Center (OCLC), Dublin, OH – Data Entry (1983-1987)

-PNC Bank (formerly BancOhio National Bank), Columbus, OH – Securities and Trust Clerk (1981-1983)

-Columbus Credit Bureau, Columbus, OH – Customer Service Representative (1981)


State of Ohio Advanced Managing Cosmetology License – Expiration, January, 31 2019.

Written Work

Post-secondary Education Transition Counselors Manual: Best practices in starting up a post-secondary education program. (April, 2010).


“Communication and Alignment: Helping all staff pull in a common direction toward post-secondary success.” YouthBuild U.S.A., Spring 2013 Education Conference. New York, New York. April 23-25, 2013.

“Working with Partners to Support Students on their Post-secondary Journey: How we improve transitions.” YouthBuild U.S.A. Post-secondary Education Initiatives, Spring Conference. Portland, Oregon. April 11-13, 2012.

“Creating and Sustaining Partnerships that Support Students through Completion.” YouthBuild U.S.A Post-secondary Education Initiatives, PSE Cohort 1 Fall Conference. Washington, D.C. November 2-3, 2011.

“Graduate Coordinator Convening Panel: How to successively support your graduate.” YouthBuild U.S.A. Post-secondary Education Initiatives Fall Conference. Madison, Wisconsin. October 7-9, 2009.

Honors and Awards

Buckeye Community Hope Foundation & Ohio Department of Education honors YouthBuild Columbus Community School Receiving an “Effective School”. September, 2009.

YouthBuild U.S.A. Affiliated Network honors YouthBuild Columbus Community School with the 2010 Educational Excellence Award. January 25, 2011.

YouthBuild U.S.A. Affiliated Network and Bill & Melinda Gates Foundation. Post-secondary Education Initiative, Cohort 1 Award. March, 2013.

Professional Affiliations

National College Access Network (NCAN); Member since 2010.

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