Jeff Kim

Contact j ac317k@r.postjobfree.com

www.linkedin.com/in/jeffsangkim

408-***-****

Work Experience

Business Computing M ilpitas, CA

IT Support Specialist J uly 2016-December 2017

- CompTIA A+ Certified.

- Provide Level 1 support to clients.

- Strong communication skills with clients to ensure satisfaction.

- Maintenance and monitoring all client workstations.

- Support in OS: Windows 7, Windows 10, and Mac.

- User account management in Active Directory.

- Support in Microsoft Office 365(creating accounts, Dist. Groups, forwarding,licensing)

- Installing and maintenance printers, scanners, and VOIP(Ring Central).

- Documenting processes of client profiles and guides.

- AV and Video Conference support (Polycom, handheld mics, GlobalMeet, Presentations)

- Worked with IQ Tracker, ticketing system.

Silver Press S an Jose, CA

Machine Operator D ec 2012 - Jan 2016

- Collect payments from customers’ and record transactions on customers’ receipts.

- Operated on letterpress and numbering machines.

- Provided customer satisfaction through delivery and transaction.

- Temporary manager while absence of manager.

- Technical support for the computers.

Education

Ex’pression College of the Digital Arts S an Jose, CA Bachelors of Applied Sciences in Interactive Audio G raduated Jan 2016 A 3 year accelerated school learning many different programs in the digital arts field. Worked in teams and individually in 8 week course programs. Certified in Pro Tools with experience in studio recording, and mix and mastering. Engineered and sound designed games, audio programs, and other related programs.

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