Customer Service Electrical Engineering
Resume:
DAVID C. MILLER
Enfield, Conn. *6082
*************@*****.***
https://www.linkedin.com/in/david-miller-enfield
Amateur Radio Extra Class FCC License: KX1P
HIGHLY ADVANCED EDUCATION AND TRAINING
NORTHEASTERN UNIVERSITY: Boston, Mass.
Bachelor of Science in Computer and Electrical Engineering:
Computer Engineering: Motorola 68000 microprocessor design, simulation and function utilizing complex equations associated with electrical characteristics and materials
Semiconductor Development: silicon chip fabrication theory and labwork
VLSI (Very Large Systems Integration) Systems Design: microprocessor and silicon chip circuit design
Electrical Engineering: electrical component characteristics in circuit design
Digital Signal Processing: circuit component interaction timing
Optics: magnification and reflection lens and mirror design
PROFESSIONAL EXPERIENCE
Most recently managed Windows and Unix server incident reports and recently with IBM AS/400 servers using IBM OS/400 commands to control system status and handle system configuration.
Operating Systems: Current: Windows10 and IBM OS400, Past: Windows7, Microsoft NT Certified Workstation and Server, XP, Vista, 98, 95, and 3.11; DOS; Novell Netware; IBM OS/2.
Electronic Communication Configuration Settings: Electronic Scoreboards and Signs, TCP/IP Address and DNS Name, Ethernet, NetBEUI, IPX/SPX, wireless (WiFi), USB
Certifications: Past A+ in Microsoft Windows NT Server and Workstation
Telecommunications: modems, Lucent Callmaster telephone-PC database interface
Applications: MS-Office (incl. Word, Excel, Access, Lotus Notes and Lotus Notes Mail incl. configuration, Lotus123), TelNet Mainframe, Microsoft Outlook, McAfee, Viper and Symantec Virus Scan, Phone I/O Database Interface, Internet Remote Access, MIMIX system replication, TAATOOLS, ROBOT system monitoring and alert, Microsoft Lync IM, Lotus Notes Sametime IM, QIP Network Configuration Reference, GSM Remedy customer service applications
Modification: processor and memory management, hard drive data management, client-server management, BIOS configuration management
Hardware: IBM, Dell, Acer, Unisys, Gateway, Micron, and Compaq PC, HP Laser-/DeskJet and Lexmark Printers, Backpack CDROM, mobile USB-attached and independent devices for WiFi and portable disk
EMPLOYMENT EXPERIENCE
COMPUTER SCIENCES CORPORATION (CSC) (2011 to March 2017)
Managed Windows and Unix server incident reports.
IBM AS/400 System Administrator:
•Provide analysis and solutions for IBM AS/400 business server job processing, information backup and system disaster recovery replication. Analyze AS400 content and performance logs to troubleshoot problems and be aware of activity.
•Research, download, configure load and apply updates at customer request or IBM recommendation to IBM AS400 hardware and software as well as non IBM software. The server remote site is accessed from the office or by VPN but occasionally travel there is necessary. Non IBM software examples are TAATOOLS expanded AS/400 system functionality, MIMIX system replication and ROBOT system monitoring. Often communication with the remote system monitoring team is necessary to coordinate software monitoring deactivation so as not to send alarm messages to recipients.
•Resolve customer reported problems and service requests. Analyze output configurations and consult with network and server technicians as well as customer personnel. Visit on-site customers when device failures or communication problems are suspected and not otherwise resolvable or the customer does not recognize the problem cause. Successfully access remote systems to analyze and resolve problems while on-call offsite outside normal working hours. Work with other CSC team members and other CSC personnel.
•Perform steps to switch active and backup servers to annually test disaster recovery. Analyze and rectify the replication system MIMIX when performance cannot complete.
HAMPDEN ENGINEEERING CORPORATION
East Longmeadow, Mass. (2002-2011)
Electronic Scoreboard Technician:
On-site and in-shop troubleshooting, installation and repair of electronic scoreboard and electronic sign systems.
FUJITSU TRANSACTION SOLUTIONS
Conn., Western Mass. (2002)
Business Computer Service:
Dispatched supermarket and retail store computer service. Logged calls into MS-Access for reporting over the internet.
TSSI
Newington, Conn. (2002)
Business Computer Service:
Dispatched Starbucks coffee shop PC upgrade project.
UNISYS
Rocky Hill, Conn. (2001)
Business/Personal Computer Service:
Dispatched service to PC and server customers.
O/E, Inc.
Troy, MI. (1996 - 2001)
Business Computer Service:
Contracted to the business, cableTV and billing divisions of the SBC/Ameritech, now AT&T. Installed, configured, and serviced LAN/WAN networked PC hardware and software. Provided on-call dispatched service to 300+ 95/98/NT clients running on a WindowsNT network connected via PCMCIA, TCP/IP, Dial-Up. Troubleshooting included proprietary software, Outlook, Win95/NT, TelNet 3270 mainframe, telephone interface, network, PC hardware and printers. Inspected monthly O/S software, and network update downloads. Documented calls and updated inventory. Monitored server closet environment and provided on-site server maintenance. Logged calls into MS-Access for reporting over the internet.
Winbook Laptop Computers
Columbus, Ohio (1997)
Laptop PC Repair Technician
Performed troubleshooting and repair on Winbook laptop computers and where necessary replace system boards, screens and communication bands. Also provided customer service by phone.
I studied radio electronics, antenna engineering and FCC broadcasting rules in Junior High and High School to become established and advance in Amateur Radio. I have held the callsigns KA1IZZ, KB1OT, N1CRT and presently hold KX1P. I have owned and operated Heathkit and ICOM transceivers over all of the Amateur bands communicating all over the world. I communicate in Morse Code independently up to 25wpm.
I am a lifelong American citizen. I want to work and work smartly. I will work either first or second shift hours. I will work extra hours over those shifts. I am single and so have personal independence to stay working.
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