Krishna

Cell: 210-***-****

ac314k@r.postjobfree.com

Experienced and highly motivated Scrum Master and Business Analyst with around 5+ years of experience supporting business solution software with a wealth of knowledge in the IT, banking, financial services. A Certified Scrum Master (CSM) with experience as JIRA Consultant & Trainer and other roles including Business Analyst, QA.

EXPERIENCE

CapitalOne [JIRA Admin/Scrum Master/Business Analyst] Jan 17 to Nov 17

Meetings with PO to discuss their concerns and suggest what works for them.

Testing new products and suggest the appropriate product that satisfies the organizational needs

Communicate with Scrum masters of different bubbles and answer their questions

Work along with RTEs and Scrum Masters in building and configuring JIRA Projects as per their requirements

Research any solution for an existing issue and suggest the alternatives

Train new users migrating from other tools to JIRA

Prepare training material like videos, documents etc.

Participate in daily meetings with the POs

Report any issues that can affect deviation from the existing path of the teams

Provide support via Skype or email for the teams that require additional help

Set standards and guide the teams to follow the standards

Be part of everyday process of teams and help them in all their requirements

Help teams generate metrics using eazyBi

Conduct JIRA office hours for the teams and provide suggestions and solutions for all JIRA users

Acted as Scrum Master for a team of 10 members

Been part of and conducted regular scrum rituals like retrospective, Daily standup, estimations.

Was part of grooming sessions and prioritizing Epics with POs

Be a part of the team and facilitate the team with anything they require.

Take part in the onboarding of new team members and look over the knowledge transfer process.

Conducted interviews with stakeholders and gathered requirements

Participated in documenting the user requirements and converting them into user stories in JIRA

Create, update and maintain JIRA backlog for the team and keep track of any modifications to the stories.

Oversaw requirement gathering and workflow upgrade to the project.

Experience with gathering and documenting requirements

Identifies opportunities and facilitates basic improvements to processes and systems.

Address issues and questions related to intended functionality of the system.

Develop specifications, diagrams and flowcharts for customers and programmers to follow.

Identify and analyze problems, opportunities, and solutions for business users and stakeholders.

Write logical, comprehensive, concise reports and requirements, meeting minutes, correspondence.

Developed user documentation and acceptance criteria for the UAT.

Participated in manually testing and evaluating the acceptance of the stories in UAT.

American Express [Role: JIRA Admin/ Scrum Master/Business Analyst] Jul 16 to Dec 16

Administer the system including but not limited to setting up new users, groups, projects, and configurations.

Played active role in project on boarding, user creation, management and on boarding.

Create complex JIRA workflows including project workflows, field configurations, screen schemes, permission schemes and notification schemes.

Take the overall responsibility for the JIRA configuration and be the go-to person for any JIRA issues, enhancements or best practice question.

Developing application by customizing fields, permission and workflow.

Built templates and dashboards for customized views of the data specific to each group and line of business.

Setting up alerts and enforcing policies

Train Business leads with the new JIRA functionalities

Manage user permissions to tools according to the needs of projects and teams.

Work closely with other teams to define best practices for using lab tools across the organization and company.

Test new versions of the tools and plug-ins to ensure compatibility.

Lead and provide technical assistance and/or training in using JIRA and Confluence and other tools as identified. Acted as Scrum Master for a team of 10 members

Been part of and conducted regular scrum rituals like retrospective, Daily standup, estimations.

Was part of grooming sessions and prioritizing Epics along with POs

Make sure that there are no impediments and the teams are on course for the delivery as scheduled.

Generating reports and metrics and designing dashboards so as to serve required information

Participate in meetings and projects with client staff, project managers and developers.

Participated in documenting the user requirements and converting them into user stories in JIRA

Create, update and maintain JIRA backlog for the team and keep track of any modifications to the stories.

Work with customers to define their requirements and create information delivery solutions that meet their needs.

Assesses available technologies and recommends solutions to development team

Responsible for analyzing and resolving Software Application functional issues

Oversaw requirement gathering and workflow upgrade to the project.

Rackspace [Role: JIRA Admin] Dec 15 to Jul 16

Played active role in team meetings to determine the complexity of the tasks in sprint planning, Retrospective

Create complex JIRA workflows including project workflows, field configurations, screen schemes, permission schemes and notification schemes.

Helping Scrum master across the company to customize JIRA for their requirements.

Take the overall responsibility for the JIRA configuration and be the go-to person for any JIRA issues, enhancements or best practice question.

Serve as a technical advisor and the primary implementer for new capabilities in JIRA.

Create team specific Agile process flow in JIRA to move tasks from one activity to another.

Create customized dashboards for teams.

Developing confluence pages.

Provide support for the application and infrastructure including troubleshooting, performance tuning.

Integrate User with Microsoft Active Directory.

Manage user permissions to tools according to the needs of projects and teams.

Lead and provide technical assistance and/or training in using JIRA and Confluence and other tools as identified.

Had to cover for a scrum master and conduct daily startup

Participate in grooming sessions and modifying the stories based on the feedback from the stake holders

Lead the scrum rituals like retrospective, Demos and sprint planning.

MicroPyramid [Role: BA and QA with Ruby] Jan 09 to Jan 14

Develop business architecture using requirements such as scope, processes, alternatives and risks.

Analyze client’s business requirements and process through document analysis, interviews, and analysis

Convert and communicate client’s business requirements to easy-to-understand process models.

Provide input into developing and modifying systems to meet client needs

Participated in Sprint planning meeting, Daily scrum meetings and Triage Meeting.

Working on finalizing the website layout and Design UI using HTML, CSS and JavaScripting.

Engage clients to gather software requirements and ensure alignment with development teams

Hands-on experience in Manual Testing like Functional, System, Negative and Regression Testing.

Analyze requirements and prepare Test Scenarios, Test Cases and Test Scripts.

Execute the Test cases and log Defects.

Manage defect process, analysis, and assignment and report and verify all bugs in QC/ HP ALM.

Communicate with Dev and Business teams for defect resolution.

Translate stakeholder requirements into over 10 different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams.

Evaluate risks related to requirements implementation, testing processes, project communications, and trainings.

Wrote SQL queries, stored procedures and other database operations.

Working with sales force to manage users and permissions.

Generating reports and dashboards as required and custom fields and page layouts.

Identify and reconcile errors in client data to ensure accurate business requirements.

Draft and maintain business requirements and align them with functional and technical requirements.

Facilitate monthly meetings with clients to document requirements and explore potential solutions

Perform all aspects of verification, including feature testing, functional testing, regression testing

Ported various tests to both selenium RC and Watir using Ruby

EDUCATION

MIS, Fairleigh Dickinson University, Teaneck, NJ (December - 2015), GPA: 3.33

Master of Computer Applications (MCA)

Bachelor of Computer Applications (BCA)

From Sri Venkateswara University, Tirupathi, India.

TECHNICAL SKILLS

MS Office, Visio, Java, Ruby, PostgreSQL, MongoDB, SQL Server, CSS3, HTML5, JQuery, Git, JavaScript, BootStrap, Atlassian JIRA, Confluence, HipChat, Zephyr, Crucible and FishEye, TFS, eazyBi.

Operating system: Windows, Linux.

Programming languages: C#, C++, VB, Ruby

Scrum Master: Certified Scrum Master (CSM) from Scrum Alliance.

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